Ask for a booking confirmation

You can decide to enable “Require confirmation” so your customers will have to request a confirmation in order to be able to place a booking.

You can find this option in “Booking Availability” within the product edit page.

require and request confirmation

In this case, the “Add to cart” button on the product page is replaced by a different button that allows users to send a booking request.

booking pending confirmation

The booking is added to the “Bookings” section and will be assigned the “Pending” status.

Confirm or reject the confirmation

The admin can either confirm or reject the booking request, by hovering over the status.

confirm or reject

Two options will appear to either confirm or reject the booking request.

Or you can also enter the booking itself, and change the status.

change confirm or reject status

In both cases, the user are notified per email of the admin’s answer.

Emails to customers

If the booking is confirmed, the email will contain a button to allow the user continue to pay for the booking.

 

confirmed booking email

By clicking on the “pay booking” button, the bookable product is automatically added to the cart and the user can complete the order.

Now the booking order is created and associated to the request that had been previously submitted.

When a booking is rejected by the admin, the customer will also receive a notification per email.

rejected booking email

There is no further action the customer can take.

Reject a pending confirmation automatically

With the option “Reject a ‘Pending confirmation’ booking after a specific time”,¬†you can choose to automatically reject bookings with pending confirmations, when reaching an xx amount of days.

automatic rejection settings

When reaching -in this example- 15 days, the customer will automatically be notified via email about the rejected booking confirmation.