If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:
- Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
- Deactivate all plugins you are using and check if the problem is still occurring.
- Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.
If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.
This error occurs if a PHP version older than 5.3 is installed on the server, while the plugin requires at least version 5.3.
In addition, minimum recommended PHP version for WordPress is 5.6 (https://wordpress.org/about/requirements/). To avoid the above mentioned parse errore, so, you should update your PHP version.
Yes, the plugin has a default template and other 8 templates that you can edit with Gutenberg as you prefer.
No, our Request a Quote plugin does not support REST API.
If after activating the plugin, you can’t see the Quote button on the single product page, make sure you save the settings and refresh the product page, this should solve the issue.
If you want to show the button on other pages, then, make sure you activate the related options. Please, refer to this page for a complete guide about the Quote button settings.
Yes, both the free and premium version support variable products, so your users can add any product variation to the quote list and it will be visible to the admin in the quote request.
If you use Gravity Forms to build the Request a quote form, it will be possible to use fields with conditional logic, and so show, for example, different fields based on whether the customer selects “Private” or “Company”.
Yes, it works with Divi Builder by using the shortcode for the Add to quote button [yith_ywraq_button_quote]. For further details about the shortcode, please refer to this page.