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How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

When I activate the plugin, why do I get this errore message: “Parse error: syntax error, unexpected T_FUNCTION…”?

This error occurs if a PHP version older than 5.3 is installed on the server, while the plugin requires at least version 5.3.
In addition, minimum recommended PHP version for WordPress is 5.6 ( To avoid the above mentioned parse errore, so, you should update your PHP version.

Can I both have products available only on quote and products on sale?
YITH Request a Quote plugin allows showing the Quote button on selected products, and leave the others available for sale.
It also allows removing the Price and Add-to-Cart button but on all products, not on selected ones.
So, if you want to remove the Cart button and the price on selected products only, you have to combine one more plugin, our YITH Catalog Mode.
You can read more about how to integrate these two plugins here.
Can I edit the template of the PDF quote?

Yes, the plugin has a default template and other 8 templates that you can edit with Gutenberg as you prefer.

Does the plugin work with REST API?

No, our Request a Quote plugin does not support REST API.

I activate the plugin but the Quote button does not show. Why?

If after activating the plugin, you can’t see the Quote button on the single product page, make sure you save the settings and refresh the product page, this should solve the issue.

If you want to show the button on other pages, then, make sure you activate the related options. Please, refer to this page for a complete guide about the Quote button settings.

Does it support product variations?

Yes, both the free and premium version support variable products, so your users can add any product variation to the quote list and it will be visible to the admin in the quote request.

Does the quote request form supports conditional logic?

If you use Gravity Forms to build the Request a quote form, it will be possible to use fields with conditional logic, and so show, for example, different fields based on whether the customer selects “Private” or “Company”.

Does it work with Divi Builder?

Yes, it works with Divi Builder by using the shortcode for the Add to quote button [yith_ywraq_button_quote]. For further details about the shortcode, please refer to this page.

When I send a quote my customer cannot proceed to the checkout as they see an error related to the Shipping “No shipping options available”. How can I fix this?

This usually happens if you have the shipping options enabled but no shipping costs added to the quote.
Just check the general settings in YITH > Request a Quote > Quote options and check the option called “Add default shipping fee to quote“: if this option is disabled, you will have to manually add the shipping costs in your quote details as explained here.

Default shipping disabled

If you don’t want to add the shipping costs manually for each quote that you process, just make sure you enable that option and the plugin will automatically add the default shipping cost to all your quotes. You will however be able to edit them if necessary.