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Order submitted but commission not generated yet, how can it be?

A commission is generated as soon as the related order status goes to “Pending payment” or “Completed“.

This means that if for any reason the related order is not paid yet, for example is “on hold”, the commission does not appear in the Commissions list.

Affiliate commissions in order

However, if you see the referral recorded in the “Referral commissions” box in the order page, once the order is paid, the commission will be generated.