FAQs

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

Is the plugin compatible with every WordPress theme?

Compatibility with every theme is impossible, because there are many, but generally if themes are developed according to WordPress and WooCommerce guidelines, YITH plugins are compatible with them. Yet, we can grant compatibility with themes developed by YIThemes, because they are constantly updated and tested with our plugins. Sometimes, especially when new versions are released, it might only require some time for them to be all updated, but you can be sure that they will be tested and will be working in few days’ time.

Can I apply more than one discount to the same product (on sale price included)?

Yes, it’s all up to you!

Price rules

For every type of Price rule, you can enable or disable the following options to combine the discount with other rules:

Combine with other rules

Disable rule ‘on-sale products’: enable this option if you want that the discount does not apply on ‘on-sale products’.

Disable other rules with lower priority: enable if you want to disable other rules with lower priority applied to same products.

Disable when a coupon has been applied: enable if you want to disable this rule if the user has applied a coupon code.

Cart rules

For Cart rules, you can disable the rule when there are other coupons applied:Disable with coupons

Can I disable a discount for a limited time?

Yes, sure. You don’t have to delete the discount, but you can simply disable the rule, either manually or using the built-in scheduling option.

When a discount is applied to the cart, will the generated coupon be stored among WooCommerce coupons?

No, the coupon generated by the plugin will not be listed among WooCommerce coupons.
The coupon is generated dynamically, and it will be visible in the order details to highlight the discount applied.

Can I offer a discount on the first purchase?

Yes, you can create a cart discount rule to offer a special discount to all users who buy for the first time from your shop, a promo for new customers basically.

To do that, you can create a cart discount rule with the condition that the maximum number of orders placed is 1. Please, refer to this page for more details about how to configure the cart discount rule the right way!

Can I show the price table with Beaver Builder template?

Yes, to make sure that the price table shows well, you can use the following shortcode:

[yith_ywdpd_quantity_table]

Is it possible to offer free shipping with certain discount rules?

Yes, if you set up a cart rule, you will be able to offer free shipping if the conditions are met. Please, refer to this page for more details.