FAQs

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

Is the plugin compatible with every WordPress theme?

Compatibility with every theme is impossible, because there are many, but generally if themes are developed according to WordPress and WooCommerce guidelines, YITH plugins are compatible with them. Yet, we can grant compatibility with themes developed by YIThemes, because they are constantly updated and tested with our plugins. Sometimes, especially when new versions are released, it might only require some time for them to be all updated, but you can be sure that they will be tested and will be working in few days’ time.

Can I apply more than one discount rule to the same product?

Yes, you can. Yet, it is indispensable that the following option has been configured for the discount: Apply this discount > With other rules.

What happens if a product is “on sale”? Is a further discount applied?

If you have enabled the option Apply this discount > Even if the product is on sale on your discount rule, the plugin will apply the discount to the sale price of the product.

Can I disable a discount for a limited time?

Yes, sure. You don’t have to delete the discount, but you just need to click on the toggle button next to discount rule.

When a discount is applied to the cart, will the generated coupon be stored among WooCommerce coupons?

No, the coupon generated by the plugin will not be included among WooCommerce coupons.
The coupon is generated dynamically, and it will be traced in order detail page to justify the discount applied on cart total price.