General settings

You can set all the general plugin options from the ‘General settings’ tab in YITH > Subscription.

Here you will find four different sections.

  1. General settings

  • User can add to cart: Decide if the user can add multiple subscription products to the cart or not. If you select ‘Only one subscription product‘ the user cannot add more than one subscription product to the cart, even though the payment method would allow it.
  • Allow users to manually renew a subscription: Decide if the user can pay a subscription renewal manually. If you select “No” the checkout page will only show payment methods that support automatic payments. You can find a list of supported gateways here.

Stock management with recurring payments

After this part, you will be able to set up how to manage the stock of products with recurring payments.

  • Stock management with recurring payments: Decide if renewal orders affect the stock count of subscription products.

Recurring not paid

Missing payments and subscription pauses

  • If a recurring payment is not paid: Decide what will happen when a recurring order does not get paid, you can choose from 3 different statuses:
    Overdue, Suspended and Cancelled.
    In combination with YITH WooCommerce Membership these statuses have the following behavior:

    • Overdue (no payment received but user can keep using the subscription).
    • Suspended (temporary no access to the subscription, until payment is made).
    • Cancelled (no longer able to use the subscription, this action is irreversible)

general settings 2

  • Allow users to pause subscriptions: Decide if users can pause their subscription and if so, with or without limits.
    • Subscription pausing limits: Set the number of times a subscription can be paused, and the duration of each pause in days.

These are general rules, you can create custom pausing rules per subscription which will override the rules you have set here (step 5).

  • Delete subscription if the main order is cancelled: Enable in order to delete the subscription when main order is cancelled.

2. Synchronize payments to a specific day

Then, you will find a set of options related to the synchronization of payments on a specific day.

  • Synchronize all recurring payments to a specific day: Choose if you want to synchronize subscription payments to a specific day of the week, month or year. For example each Monday or the first day of each month. You can do that for all products or for specific product/categories. Available options:
    • Never
    • For all products: You will be able to exclude some products or categories if this option is selected.
    • Only for virtual products:  You will be able to exclude some products or categories if this option is selected.
    • For specific products
    • For specific categories: You will be able to exclude some products if this option is selected.

Based on the selected option, you will be able to see additional settings:

  • Choose the categories of products which you want to exclude from the synchronization
  • Choose the products that you want to exclude from the synchronization
  • Choose how to manage the first subscription payment at signup:
    • Don’t charge any amount (if set only signup fee will be charged): When you create a subscription product, you can choose on which day to synchronize renewals and charge the subscription payment to your users.
    • Charge a prorated payment: The user will pay a part of the recurring amount, calculated automatically on the basis of the days left till the renewal. (Renewal day is set in the subscription product page)
      Please, note: if the product includes a trial period, no prorated amount will be charged, so the next payment date will be automatically set as the first renewal date.

      For example, the product costs 50€ a month, with a one-week trial period and payments are taken on the 1st of every month. If the customer subscribes on February 1st, he will get one week free and pay 50€ from March 1st onward.

    • Charge the full recurring amount, regardless of the number of days left for the next renewal date.
  • Show additional information about the synchronization: Enable if you want to show additional information about the synchronization on the product page.
  • Postpone the first payment if the next synchronized payment is less than X days: Use this option to avoid charging the user twice in quick succession if a subscription has been bought near a renewal date.

You can continue with the settings from the product detail page (details here) where you will be able to configure the sync option based on every product billing cycle.

Please, note, the synchronization settings can only apply to new subscriptions (so subscriptions started after the settings are saved) and it does not apply to ongoing subscriptions.

Extra settings

  • Shop manager can manage subscription settings: Allow the shop manager to edit the subscription setting options.
  • Enable log:  This allows enabling the plugin logs.

Privacy settings (GDPR)

  • Delete personal info after an account erasure request: All personal information will be erased if request is made by customer.
  • Delete pending and cancelled subscriptions: Subscriptions will be trashed after a set duration, choosing from days, weeks, months, years.