Upgrade and downgrade

The switch between one subscription and another, can only take place between variations of the same product.

There are 3 options with regards to a switch:

  • Never: Never upgrade nor downgrade.
  • Upgrade: When going from a lower level to a higher one, from priority 1 to priority 2 is an upgrade.
  • Downgrade: When going from a higher level to a lower one, from priority 2 to priority 1 is a downgrade.

When talking about levels, we refer to ‘variations priority‘.

upgrade downgrade switch

You decide within the specific variation if it is possible to upgrade/downgrade to this variation (not from).

No Prorate

The payment date of the next payment of the old subscription remains unchanged.

Customer has credits

Customer is on credit when the amount of money paid for the ‘old’ subscription, is bigger than the amount that has to be paid for the ‘new’ subscription.

The switch takes place and the user will not get charged. The first payment of the ‘new’ subscription will take place when the ‘old’ subscription expires.

Customer in debt

Customer is in debt when the amount of money paid for the ‘old’ subscription, does not cover the amount of the ‘new’ subscription.

The switch takes place and the recurring payment of the ‘new’ subscription will take place when the ‘old’ one expires.

The customer will pay the difference between the two subscriptions calculated based on the payment due date.

Example

Monthly subscription purchased on June 2, € 20 / month (€ 0,67 / day).
On June 18 the user decides to switch to a weekly subscription of € 15 / week (2,14 / day).

The user did not use 14 days of the ‘old’ subscription and since the deadline cannot be changed, the customer will have to pay (based on days):
(2,14 – 0,66) * 14 days = € 20.72

The next recurring payment date will remain set for July 2nd and will continue weekly.

Prorate

The date for the next payment is based on if the customer has credits or is in debt.

Customer has credits

Customer is on credit when the amount of money paid for the ‘old’ subscription, is bigger than the amount that has to be paid for the ‘new’ subscription.

The switch takes place and the recurring payment of the ‘new’subscription will be extended. The number of days of extension is based on the credit value.

Example 1

On 6 July a user subscribes to a monthly subscription of € 20 / month (€ 0,67 / day). That same day he decides to switch to the weekly subscription of € 15 (€ 2,14 / day).

Dowgrade-upgrade

The user therefore did not take advantage of 29 days of the monthly subscription which was € 0,67 per day, meaning he has 29 days * € 0,67 = € 19,43 on credit.

subscription switch

Since the ‘new’ subscription costs € 15 / week, the user does not have to pay anything at the time of the switch, and the next payment date will be in 2 days  (19,43 – 15) / 2,14 ~ 2 days, on 8 July.

Example 2

A user subscribes to a monthly subscription of € 20 / month (€ 0,67 / day). After 15 days he decides to switch to the weekly subscription of € 15 / week (€ 2,14 / day).

The user did not take advantage of 15 days of the monthly subscription which costs € 0,66 per day, therefore the user has a credit of € 15 * € 0,67 = € 10,05.

The ‘new’ subscription costs € 15. At the time of the switch he will pay the sum of: € 15 – € 10,5 = € 4,95 and will renew at full price after a week.

Customer in debt

He will pay the difference in price and the ‘new’ recurring fee, on the expiration date of the new subscription.