Subscriptions

You can find the complete list of all subscriptions of your site in YITH > Subscription > Subscriptions.

This table consists of the following information for each subscription:

• Subscription: Unique ID number of the subscription.
• Started on: Start date of the subscription that is the same day on which the order has been paid.
• Customer: Customer who purchased the subscription.
• Recurring: Recurring amount per given period.
• Payment due: Next payment date.
• Ending on: End date of the subscription, only visible if one is set.
• Expired on: When the end date is reached the date will change from ‘ending on’ column to this one.
• Renewals: Times that the user has paid the recurring amount.
• Payment method: Method that has been used to pay for the subscription.
• Failed attempts: Failed renewal attempts.
• Status: Current subscription status (active, paused, cancelled, pending, overdue, trial, expired, suspended).

From this screen you will also be able to download all the subscriptions (with all subscription details) into a CSV file, by simply clicking on the Export button that you find next to the page title:

Actions on subscriptions

By clicking on the subscription ID you can enter the specific subscription and see its details and possible actions you can apply.

Administrators can change the subscription status whenever they want. Based on the current status, there will be different options within the ‘actions’ dropdown menu:

• Activate subscription: The subscription will become active.
• Suspend subscription: The active subscription will be suspended.
• Cancel subscription: The subscription gets the status ‘Cancelled’ but will not expire directly, it expires on the day when the renewal is due (in the meantime it remains active).
• Cancel subscription now: It will expire directly. This is particularly important if the subscription is linked to any other tool that will grant access to content as long as the subscription is active.
• Create a Renew Order Manually: A new order for the same subscription will be created and will have the Pending payment status.

The administrators will be able to edit both the billing and shipping details or to load the ones saved by the user.

If users have previously updated the address from the subscription settings on My Account page, the updated information will be loaded.

On the right side, there is a box in which all activities of the subscription are recorded.

Within the Subscriptions section, you can find the ‘Subscriptions activities‘ tab, where you’ll be able to see all recent activities related to all subscriptions, the Subscription ID, the order linked to the subscription, a brief description, and the date when the activity was executed.

You can search for a specific subscription by entering the subscription ID or order number in the dedicated search box.

The status of a subscription depends on certain conditions; for example, payment complete, expiration date or users who paused a subscription plan. These are the statuses that a subscription can have:

• Trial: Status during the trial period and subscription can be cancelled.
• Active: Subscription is active and can be cancelled or paused (if pause is set).
• Paused: Subscription is paused and it can be cancelled or reactivated
• Pending: Subscription will have this status only during the purchase. The order has been completed, but payment is still in pending on administrator side.
• Overdue: The recurring fee has not been paid and users can benefit of the grace period offered by administrators. During this time, the subscription remains active and users have the possibility to make the payment, but the subscription can still be cancelled.

In the plugin General settings, the admin can decide what the status the subscription will get if the recurring payment has not been received.

The Subscription will get the following status after xx hours (counting from time of purchase):

1. Suspended: The subscription is no longer active, but the user will have xx days to make the payment, before it switches to ‘cancelled’ status.
2. Overdue: The subscription will remain ‘active’ for an xx number of days. If still no payment has been received after those days, the status will either switch to ‘suspended’ for an xx number of days followed by ‘cancelled’ status or switch to ‘cancelled’ directly.
3. Cancelled: The subscription is no longer active and the user can no longer pay.