FAQs

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

Can I add subscriptions of different types to the cart?

This is not possible, the only way to do that is to create a different order for each subscription a user wants to activate.

Can I pause the subscription?

Yes, you can, but you need the premium version of the plugin. Administrators can set a maximum amount of times users can pause a plan, and the maximum number of days for each pause.

Can users “downgrade” and “upgrade” subscription plans between different products?

No, they can’t. The related subscription plans need to be configured in the same variable product, so that they can be identified as single variations of a product. Read this page for further information.

Can my users purchase more than one subscription in the same order?​

Unfortunately, this is not possible for the moment because the system used to integrate PayPal recurring payments does not allow multiple subscriptions for the same order.
Yet, this does not exclude the fact that the same user can be associated to more than one subscription. To do that, he/she needs to create one order for each of them.

Can I set up a product with subscription and one time purchase?

Yes, if you should use a variable subscription product, you are able to set up 1 variation with subscription option and 1 for a regular price.