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How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

Can I pause the subscription?

Yes, you can, but you need the premium version of the plugin. Administrators can set a maximum amount of times users can pause a plan, and the maximum number of days for each pause.

Can users “downgrade” and “upgrade” subscription plans between different products?

No, they can’t. The related subscription plans need to be configured in the same variable product, so that they can be identified as single variations of a product. Read this page for further information.

Can my users purchase more than one subscription in the same order?​

Yes they can buy multiple subscription type products at the same time.

NOTE: However not if you use PayPal as a payment method. The system used to integrate PayPal recurring payments does not allow multiple subscriptions for the same order.

Can I set up a product with subscription and one time purchase?

Yes, if you should use a variable subscription product, you are able to set up 1 variation with subscription option and 1 for a regular price.

Is it possible to synchronize all subscriptions to the first day of the month?

Yes, since version 2.0.1, it is possible to set up the subscription product so that all subscription payments will be taken the same day of the week, month or month, as you prefer. Please, refer to this page (Synchronization settings) for more details.

Can I export all subscriptions to a CSV file?

Yes, you can do that from the dashboard in All Subscriptions tab. You can read more about this here.

Can the customer skip the shipping of one magazine issue?

Yes, this can be done, but only by pausing the subscription. For more details about how to let the customer pause and resume the subscription, please, check this page.