FAQS

Is it compatible with all WordPress themes?

Compatibility with all themes is impossible, because they are too many, but generally if themes are developed according to WordPress and WooCommerce guidelines, YITH plugins are compatible with them. Yet, we can grant compatibility with themes developed by YIThemes, because they are constantly updated and tested with our plugins. Sometimes, especially when new versions are released, it might only require some time for them to be all updated, but you can be sure that they will be tested and will be working in a few days.

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

How can I create a new gift card as administrator?

Administrators cannot create any gift card. They can only create the product Gift Card they want to sell in their shops, selecting the amount they want to offer. Once users complete the purchase of the product, they will get the relative coupon they can use on the shop.
For further information, please read this page of the documentation.

Can I use the gift card balance to pay the shipping costs?

Yes, only with the premium version. The gift card amount applies to the cart total which includes taxes, shipping costs, and additional coupons.

How can I set up shipping fees?

In the premium version the gift card code is applied on the cart total, so it removes the gift card amount from the total including shipping fees and taxes if any.

Instead, in the free version, the gift card is managed as a coupon and it does not remove tax and shipping costs.

Can I remove tax from gift cards?

Yes, you can set taxes in WooCommerce > settings and decide on product level if you want to apply tax to the gift card or not. If you set your Gift Card product to ‘not taxable’ no tax will be applied.

If, on the other hand, the gift card product is taxable, the defined tax will be applied to the gift card amount and price.

Example:

Your shop charges users of 20% of the total amount. If customer A buys product A worth 100€, she will be charged €120 on checkout. The same applies to a gift card.

If she buys a €100 gift card, she will be charged €120 on checkout. The gift card receiver, then, will get a gift card worth €120 tax included.

Does this plugin work with API?

No, this plugin does not support WooCommerce API.

Can export and import gift card codes?

Yes, to do that you can use the default WordPress import/export tool. You will be able to see the gift cards there and export them into an .xml file.