Replying to a review can be managed through the option “Reply to review” that you can find in the plugin settings panel.
Choose one of the following options:
- disable “reply” option on every review;
- allow only admin to comment reviews;
- allow every user to comment reviews.
In case you wanted to highlight all admin comments or people in charge of managing comments on products, we invite you to create a custom CSS solution for the concerned reviews.
In fact, the plugin assigns a class to the review container and specifies the username to which it has to be applied. You can see this also on our website:
If you want to avoid “replying” on a specific review, you can do that in two ways. The first one by accessing the section “reviews” and click on “stop reply” button in the concerned review.
The second ways concerns blocking the reply system directly in product page, by accessing the shop with admin permissions.