Main overview

The Dashboard section, which you can access from the Main overview in the plugin panel, provides an immediate overview of the reviews left by users. At a glance, you can see the number of reviews posted and the average rating.

Note: When using the Review reminder module, the reports will also show the number of review requests sent by the plugin. You can find details about this module on this page.

Furthermore, you can view detailed information about the published reviews regarding:

• Last reviews
• Best rated products
• Worst rated products
• Products with higher number of reviews
• Products with lower number of reviews
• Most active users
• Last reported reviews

Last reviews

This is the list of reviews recently published. To see the complete list, click on View all reviews.

As an admin, you can edit each review. Check out the available options and how to use them here.

Best rated products

This list shows the most high-rated products in your store. You can use this information to implement marketing strategies, highlight your brand, etc. When clicking on the product, you will be redirected to the product edit page.

Worst rated products

This is the list of products with the lowest ratings. Through this list, you can understand the reasons for your users’ dissatisfaction and, consequently, identify strategies to improve and reverse the trend of reviews. When clicking on the product, you will be redirected to the product edit page.

Products with higher number of reviews

This is the list of most reviewed products. These are likely to be the best-selling products in your store; this data can be useful for inventory management and marketing strategy development. When clicking on the product, you will be redirected to the product edit page.

Products with lower number of reviews

This is the list of products with fewer reviews. You can use this information to review these products and ensure they are enhanced in your store. When clicking on the product, you will be redirected to the product edit page.

Most active users

This is a list of the users who have posted the highest number of reviews. With this data, you can see which users rely on your store the most and, for example, create targeted offers through the Review for Discounts module. When clicking on each user, you will be redirected to their profile edit page.

Last reported reviews

This is the list of recently reported reviews. Sometimes reviews are reported by users for inappropriate content. Through this list, you can immediately see which reviews need your attention, and, therefore, how best to manage them. By clicking on Read review, you will be redirected to the review edit page.

To check the complete list of reported reviews, click on View all reported reviews.

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When users post new reviews and replies, you’ll get a notification in the top admin bar with a count of both.

Please note: All of the Dashboard tables are updated by WooCommerce approximately every 30 minutes.

In the section Main overview > All reviews, you can manage all the reviews posted in your store. You can also check those with pending status, those reported, and those approved. For each of them, you can see the reviewed product, the user who posted the review, the content, the average rating, the date of publication in descending order (from most recent to oldest), and the status.

From this section, you can also add or edit reviews.

Bulk actions

Bulk actions allow you to easily and quickly delete, approve, unapprove or move to trash more reviews. Select the review checkboxes, choose the bulk action, and click on Apply.

Filter reviews

You can also filter reviews by selecting the rating, product, and specific user by entering the username or email address.

Search reviews

If you need to find specific reviews, you can take advantage of the search field to enter a keyword and retrieve the reviews that include that word in their content.

For example, if you want to check your customers’ feedback about the quality of your products, type “quality” and go through the results to read the reviews.

Add reviews

To add a new review, start by clicking on Add review.

Below, we will explain the options available.

• Review title (optional): this field allows entering the text that will show as the review title;

• Review content: this is the area where you can enter the text of the review;

Review info and status

• Product to review: in the Review info metabox, select the product on which the review will show;
• Review date: in the Review info metabox, assign a date to the review;
• Set status: in the Review status metabox, select the status that will be assigned to the review. The default status is pending. Other statuses avilable are:
  • reported
  • approved
  • spam

Review options

• Rating: choose how to rate the review by selecting the related stars (from 1 to 5);
• Set as helpful: enable this option to show the review in the “Most helpful reviews” tab, when enabled in the Review boxes settings;
• Set as featured: enable this option to show the review before all the others;
• Set as “Verified buyer”: enable if you wnat to show the review’s author as “verified buyer” regardless of the option set in WooCommerce > Settings > Products > Reviews;

• Block replies: enable this option to prevent other users from replying to the review;
• Block review editing: enable this option to prevent the user from editing the review.

Review author

• User: set the details of the user that will be linked to the review as the author by clicking on the pencil icon;
  • Name: enter the name of the user;
  • Email: enter the email address of the user;
  • Custom avatar: drag or upload a file to use as avatar for the user;
  • User country: select the country of the user.

Review files

This is where you can upload files as attachments in the review.

Edit reviews

If, for any reason, you need to edit a review, you can apply your changes by clicking on the review under the column Product or from the Dashboard in Last Reviews or via the Read review link in Last reported reviews.

You can now change all of the options described above in Add reviews. The only difference will be in the meta boxes Review info, where the reviewed product is already set (clicking on the link will redirect you to the product edit page), and Review status, where the status is already assigned but still editable.