Settings

With YITH WooCommerce Advanced Reviews you can manage reviews in your shop in an advanced way. To start configuring the options, go to YITH > Advanced Reviews > General.

If you want to add a title and one (or more) attachments to the review, enable the options “Show title” and “Show attachments“.

Other options are:

• Attachment type: select the type(s) of attachment(s) a user can add.
• Multiple attachment limit: limit the number of attachments a user can add to the review, set to 0 if you do not want to set any restriction.
• Attachment max size: maximum file size of an attachment in MB, set to 0 for no limit.
• Review content selector: set the ID or CSS class that will match the review tab content.

If this is the first time you install the plugin YITH WooCommerce Advanced Reviews, or if you have been using an older version than 1.1.0, you first have to convert the already registered reviews, in order to be able to manage them.
Click on the button “Convert reviews” that you can find in the general settings.

Google review snippet

The plugin supports Google review snippet to show the product rating on Google search pages as well.

The reCaptcha system refers to Google’s “No CAPTCHA reCAPTCHA”. To work correctly, it requires both the reCaptcha site key and the reCaptcha secret key. Let’s learn how to configure the reCaptcha correctly.

Register an account on Google (if you don’t have any yet), go to https://www.google.com/recaptcha/about/ and click on v3 Admin Console.

Now select reCAPTCHA v2 “I’m not a robot”, which is the version supported by the plugin, fill in the available fields and click on the submit button to add the reCAPTCHA to your site.

The site key and secret key are now created.

Go to the plugin General settings section of the plugin and copy and paste the site and secret keys into the related fields.

Additionally, you can add a message to show to users when they don’t check the box to prove they are not robots.

Other users can upvote or downvote product reviews.

To enable this feature, you must go to the tab Voting/Review settings and enable the option “Show vote section”.

Moreover, by enabling the option “Show review notes”, you can show how many upvotes the review has been given out of the total number of votes.

By default, only registered users can vote another review. If you want to extend this capability to any user, enable the option “Enable vote for all”.

The review left by users is immediately published unless you haven’t specified in Voting/Review settings > Review settings that you want to manually approve it before making it visible to every user.

Reviews waiting for approval are highlighted in the section “Reviews”, where all users’ reviews are listed.

To approve the review click on “approve”.

To give users the possibility to report a review they do not consider appropriate, go to Voting/Review settings > Review settings. Through the option Inappropriate reviews, you can decide whether only registered or all users can report appropriate content.

To report a review as inappropriate, the user must click on the dedicated button in the review box.

The reported review will be marked as inappropriate within the “Reviews” section through the specific symbol followed by the number of abuse reports collected so far. All inappropriate reviews are automatically shown if you click on the filter “Inappropriate content”.

You can also automatically hide the review in case it has collected a specific number of reports that you must have previously set in “Hiding threshold”. By setting “0” as a value, no threshold will be set, so you will receive abuse reports, but the review will never be hidden automatically.

A review that collects the maximum number of reports set will be automatically unapproved. To enable it once again, you have to approve it manually.

User side

If you want to give users the possibility to edit their own reviews after publishing them, enable the option “Edit reviews” available in the Voting/Review settings tab.

Admin side

As an admin, you can edit each review by clicking on the review title.

Inside the review details, you will find a specific section where you can manually edit the rating, username, and author’s email address and block the possibility to edit the review.

To make sure only customers who have purchased that specific product can leave a review on it and let them only publish one review for the same product, you have to:

1. Enable the option “Limit multiple reviews” in the Voting/Review settings tab.

2. Go to “WooCommerce > Settings > Products” and enable the option “Reviews can only be left by “verified owners”.

If everything has been configured correctly, each review left will be marked as written by an actual customer.

Review replies can be managed through the option “Reply to review” which you can find in the Voting/Review settings tab.

Choose one of the following options:

• No one can reply
• Only administrators can reply
• Everyone can reply (every user)

In case you wanted to highlight all admin comments or people in charge of managing comments on products, we invite you to create a custom CSS solution for the concerned reviews.
In fact, the plugin assigns a class to the review container and specifies the username to which it has to be applied. You can see this also on our website:

If you want to avoid replies on a specific review, you can do it by accessing the “reviews” section and clicking on “block reply” button in the related review.

Another way to block replies is directly from the product page, by accessing the shop with admin capabilities.

You can highlight one of the reviews shown in the product by going to “Reviews” and clicking the “Featured” button of the review you chose to highlight.

To highlight the review, make sure the value isn’t set to zero in the “Featured reviews” field. Through this option, you can set up the maximum number of reviews to highlight.

Highlighted reviews have a different style and come before the others.

If you don’t want to display all the product reviews at the same time, you can set a maximum number through the “Number of reviews to display” option available in Voting/Review settings. If you don’t want to define a limit, set the value to “zero”.

In this case, to allow users to view more reviews you must activate the “load more” feature.

According to the settings, “load more” can be a link or a button. You can also change the text of the “load more” button or textual link.

Reviews shown in a product can be filtered by users for a faster view.
The first filter allows users to organize the view of the review based on the publishing date or on the number of positive votes received from users.

Reviews can be filtered also by the selected rating.

To view reviews filtered by rating in a modal window, activate the “Modal window” option in the Voting/Review settings tab.

The plugin automatically adds a new ‘Reviews‘ endpoint to the My Account page.

From this section, users can see all the reviews they left for products they purchased on the site.

Shop administrators can check the reviews’ report in WooCommerce -> Reports -> Reviews.

For each product, the report includes the following information:

• number of inserted reviews for the product
• the highest vote received
• the lowest vote received
• average rate

Report data can be exported in a CSV file.

If you want to override the plugin template, you can do it by following these steps.
Go to the yith-woocommerce-advanced-reviews plugin folder, and go inside the templates folder.

Select the file you want to override and copy it to the “woocommerce” folder of your theme (you will have to create the folder if it doesn’t exist).

To show all reviews or only the reviews of a certain product on whatever page you like, you can use one of the following shortcodes.

1. Show all reviews

[yith_ywar_show_reviews]

2. Show reviews of a certain product

[yith_ywar_show_reviews product_id = 123]

3. Show limited number of reviews

[yith_ywar_show_reviews reviews_number= 2]

4. Shortcode to display a full reviews section

[yith_ywar_show_reviews_form]

You can use this shortcode to show the reviews section in the place you need inside or outside the product pages, so you can adapt the reviews section to the style of your shop.

If you want to include it on the product page, you only need to add the next shortcode where you want:

[yith_ywar_show_reviews_form]

If you want to show the reviews section from a specific product outside the product page, for example in a custom landing page, you have to use the next shortcode, including the product ID as a parameter:

[yith_ywar_show_reviews_form product_id=“1234”]

5. Shortcode to display the current user reviews

You can use this shortcode to show a table with the reviews added by the actual user:

[yith_ywar_show_current_user_reviews]