FAQS

Can I upgrade from the free to the premium version of the plugin?

Sure, and in a simple and quick way. Go to this page, purchase the premium version of the plugin, install it into your theme and the free version will be automatically deactivated.

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

If I upgrade to the premium version, will settings of the free version get reset?

Of course not, all settings of your free version will be kept also in the premium version.

Can I edit the brand URL?

Yes, open the brand you are interested in and enter the link you want to associate to the brand into the field Link. This way, any user clicking on the brand will be redirected to the new address.

Can I add plugin shortcodes using the Visual Composer plugin?

Yes, you can, because YITH WooCommerce Brands Add-On is compatible with Visual Composer