Faqs

The widget is not displayed in my sidebar. Why?

In order to display the widget you need to assign it to the sidebar in the Shop page and you need to add Product Attributes to your product. Read the Getting Started section to learn how to add them.

Can I use more filtering widgets at the same time?

Yes, sure. There are no limits in doing it, you will only be able to offer your users more opportunities to filter products in your shop.

PAAMAYIM NEKUDOTAYIM Error after update 2.1.0

After the update 2.1.0, some users of YITH WooCommerce Ajax Product Filter are experiencing the error: “Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM”. This is caused by the PHP version of your server that is older than the 5.3. To solve the issue, you just have to update the plugin to version 2.1.1.

Is it compatible with all WordPress themes?

Compatibility with all themes is impossible, because they are too many, but generally if themes are developed according to WordPress and WooCommerce guidelines, YITH plugins are compatible with them. Yet, we can grant compatibility with themes developed by YIThemes, because they are constantly updated and tested with our plugins. Sometimes, especially when new versions are released, it might only require some time for them to be all updated, but you can be sure that they will be tested and will be working in a few days.

How can I get support if my WooCommerce plugin is not working?

If you have problems with our WooCommerce plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible. Thanks!