Redeeming points – restrictions

In the following section you can find more options and restrictions for when users will redeem points.

Please, note: these settings change based on the Reward conversion method you’ve selected above (Fixed or Percent discount). Some options are only available for Fixed Price Discount.

Yet, the plugin settings for Fixed and Percent Discount are saved as two separate setting, so that whenever you switch from one method to the other, you can restore your previous settings, no need to configure everything from scratch every time you want to switch.

For example: you can set up a Maximum discount of $100 with fixed discount method, but a maximum discount of 30% with percent method.

Let’s see, then, all the available options here.

Maximum discount: here you can enter the maximum discount amount that your users can get when they redeem their points. Based on what you select as conversion method (fixed or percent discount), this value will either be a fixed maximum discount or a maximum percent applied to each product.

You can override this value either on category or on product level.

Minimum discount required to redeem (only available for Fixed Price Discount): here you can enter the minimum discount required to redeem points. For example, if your user has 10 points worth $1 discount, and the minimum discount here is $5, they will not be able to redeem those points yet, they’ll have to collect at least 50 points worth a $5 discount.

Maximum discount for single product (only available for Fixed Price Discount): here you can enter the maximum points-generated discount that can be applied per product.
Please, note: the points-generated discount is always divided by all the products in cart, so, for example, if your users use 1000 points worth $100 discount in a cart with 5 products, the discount per product would be $20. If you enter a maximum of $15 here, the discount applied would be a maximum of $15 per product, so $75 ($15 * 5 products).

Minimum amount to redeem: enter here the minimum cart amount required to redeem points. Ex. If you enter $10 here, users cannot use their points for orders below $10.

Allow free shipping to redeem: enable this option if you want that the points-generated discount lets users not only to redeem points, but also to take advantage of free shipping.
Please, note
: to make this feature work, you have to enable a free shipping method in WooCommerce > Settings > Shipping (learn more about this here).
Users will, then, be able to select free shipping on the Checkout page.

Free Shipping

Redeem points and WooCommerce coupons: pick what you want to do when your customers use their points and other WooCommerce coupon codes. You can choose among one of the following options:

  • Use both coupons: they can use both discounts.
  • Use only points-redemption coupon: they will only be able to get the discount generated by their points.
  • Use only WooCommerce coupons: they will be able to use only the standard coupon, and they can’t use their points to get extra discounts.

Enable points removal for cancelled orders: enable this option if you want that points earned with orders that go to Cancelled can be removed from the customer’s balance.

Reassign redeemed points for total refunds: enable this option if you want to restore points used on refunded orders to the customer’s balance.

Delete the coupon once used: every time your users redeem their points with a discount in cart, a coupon will be automatically generated. Keeping this option enabled will avoid you to see these automatic coupons in your WooCommerce > Coupons page. They will be automatically moved to the Trash, which is where you can find them in case you need to check them.