The console shows all currently active conversations on your site. If no operator is connected, the chat popup will not be shown to users.
The maximum number of simultaneous conversations can be set in the option “Maximum Connected Guests” in “Live Chat -> Users”.
The chat operator can save the conversation with the “Save Chat” button: the content of the messages will be available in the “Chat Logs” section.
Note: closing the browser will not end the conversation. Each chat conversation has to be closed using the “End chat” button, which can be done by one of the speakers.
The plugin is fully GDPR compliant, as it asks users who open the chat window to agree with your policies before they can start a chat or leave an offline message with their name and email address. It will also give you the possibility to link a custom Privacy page or the default one in WordPress.
To configure these privacy settings, you just have to go to YITH > Live Chat > Privacy and here you will find the following options:
Enable GDPR Compliance for offline messages: this allows asking users to agree with the policy before leaving an offline message
Checkbox label: customize the text here
Checkbox description: customize the text here
Enable GDPR Compliance for chat popup: this allows asking users to agree with the policy before opening a chat
Checkbox label: customize the text here
Checkbox description: customize the text here
Privacy page: here you can set a custom Privacy page for your chat users. If no links are added, the plugin will automatically load the default WordPress Privacy page.
YITH Frontend Manager for WooCommerce adds a frontend dashboard to your site through which the administrator and shop managers can manage orders, products, and coupons as they would do from the WordPress dashboard.
The two plugins can be perfectly integrated allowing you to manage chats in the frontend manager dashboard.
After installing and activating both plugins, the Live Chat sectionwill be added to those available in YITH Frontend Manager for WooCommerce.
Once enabled, you will be able to manage YITH Live Chat features from the
frontend.
For further details about YITH Frontend Manager for WooCommerce settings, please refer to the official documentation.
With YITH Multi Vendor you can turn your e-commerce store into a marketplace (a multi-vendor platform) like Amazon or Etsy. Turn your e-commerce store into a marketplace (a multi-vendor platform) and earn commissions on orders generated by your vendors.
The integration with YITH Multi Vendor enables the chat system also for each vendor so customers can automatically be connected with the right vendor when viewing his/her products or store page.
First of all, make sure that both plugins are installed and activated. Then, enable the integrations from YITH > Multi Vendor > Modules tab.
Now, go to YITH > Live Chat > Users and enable the Vendor user role, so also vendors will be able to see the Chat console.
Now, also your vendors will be able to see the YITH Live Chat section and answer their customers’ request in real time.
Chat console in vendor’s panelChat popup on the frontend on a vendor’s product
For more details about how to configure YITH Multi Vendor, please, refer to the plugin documentation.
Offline messages
If offline messages are enabled, also the vendor will be able to see the messages sent by customers in YITH > Live Chat > Offline messages and to get notified automatically to the vendor’s email address when a new message is left.
For more details about how to configure offline messages and notifications, please, visit this page.
Additionally, if you want that the chat appears only on vendor’s product and store pages, so only vendors receive chats and not the admin from the general pages or products without vendors, you can enable the extra option that appears in YITH > Live Chat > Display:
How to show the live chat window through a link
If you want to, you can also add the chat icon in the list of the vendor’s social networks. To do that, please, make sure the following has been set up:
YITH Live Chat plugin is active
YITH Live Chat module has been enabled in Multi Vendor plugin
The vendor has set the value #yith-live-chat in his/her dashboard from Your shop > Store settings > YITH Live Chat.
The icon will appear among the social network icons and when customers click on it, it will open the chat window.
