The console shows all currently active conversations on your site. If no operator is connected, the chat popup will not be shown to users.
The maximum number of simultaneous conversations can be set in the option “Maximum Connected Guests” in “Live Chat -> Users”.
The chat operator can save the conversation with the “Save Chat” button: the content of the messages will be available in the “Chat Logs” section.
Note: closing the browser will not end the conversation. Each chat conversation has to be closed using the “End chat” button, which can be done by one of the speakers.
In “Chat Macros” you can add new macros that can be then selected by your operators in a new conversation to compose their answer quickly.
YITH Frontend Manager for WooCommerce adds a frontend dashboard to your site through which the administrator and shop managers can manage orders, products, and coupons as they would do from the WordPress dashboard.
The two plugins can be perfectly integrated allowing you to manage chats in the frontend manager dashboard.
After installing and activating both plugins, the Live Chat section will be added to those available in YITH Frontend Manager for WooCommerce.
Once enabled, you will be able to manage YITH Live Chat features from the
For further details about YITH Frontend Manager for WooCommerce settings, please refer to the official documentation
YITH Multi Vendor and YITH Live Chat are 100% integrated.
Due to the integration with YITH Multi Vendor it allows enabling a chat system for each vendor so that he/she can be contacted by his/her own customers directly through the form in the vendor’s page.
When the option is enabled, each vendor can have access to the “YITH Live Chat” section in his/her reserved area and reply to messages sent by users.
For more information about how to use YITH Multi Vendor, please have a look at the Documentation.