Privacy and GDPR

The plugin is fully GDPR compliant, as it asks users that open the chat window to agree with your policies before they can start a chat or leave an offline message with their name and email address. It will also give you the possibility to link a custom Privacy page or the default one in WordPress.

To configure these privacy settings, you just have to go to YITH > Live Chat > Privacy and here you will find the following options:

  • Enable GDPR Compliance for offline messages: this allows you to ask users to agree with the policy before leaving an offline message
    • Checkbox label: customize the text here
    • Checkbox description: customize the text here
  • Enable GDPR Compliance for chat popup: this allows you to ask users to agree with the policy before opening a chat
    • Checkbox label: customize the text here
    • Checkbox description: customize the text here
  • Privacy page: here you can set a custom Privacy page for your chat users. If no links are added here, the plugin will automatically load the default WordPress Privacy page.