Chat console informations

The console shows all currently active conversations on your site. If no operator is connected, the chat popup will not be shown to users.

Chat console

The maximum number of simultaneous conversations cna be set in the option “Maximum Connected Guests” in “Live Chat -> Users”.

Maximum Connected Guests

The chat operator can save the conversation with the “Save Chat” button: the content of the messages will be available in the “Chat Logs” section.

Save Chat

Note: closing the browser will not end the conversation. Each chat conversation has to be closed using the “End chat” button, which ca ben done by one of the speakers.