Enable conversation copy request

Conversation settings

Activating the Enable Conversation Copy Request option (from the “Conversation Copy” section), your users will be free to request a copy of the happened conversation: this will be sent to the email specified during the compilation of the form.
Users can request a copy of the conversation only after one of the two speakers (chat operator or user) has ended it clicking in the available button.

Button End Chat

Request a chat copy by email

This is an example of the email that users will receive after their request.

Email example

A conversation copy for administrator

Activating the Send A Copy To Administrators option, the copy of the conversation is sent also to all the email addresses added in the Administrator’s Email Addresses option (remember to separate them with commas).
If no email address is specified, the email will be sent to the WordPress email address.