Based on the upload rules you’ve set up, the customer can upload the required files:
- before completing the order, from “Cart” and/or “Checkout” pages
- after purchasing, from the “Thank you” page and the order details in My Account.
- only for orders that have a specific status.
You can read more about how to customize these settings here.
To upload the file, the user can click on the “Upload file” button in the order or next to the product and upload the requested files from the modal window.
If the format does not match the allowed formats, the file will not be uploaded and the user will see an error message.
“My Account” page
- In the order detail on “My Account” page, the user will be able to upload the files that have not been added before or edit the current ones.