Premium settings

The first step to use the plugin properly is to activate the plugin license.

Now, in YITH -> Order & Shipment Tracking -> Carriers, you will find a list of all supported carriers. To easily find the ones you are going to use for the shipment of your orders, you can search them by name through the field Search carrier. You can select them all or only those you prefer.

If the carrier you are looking for is not included in the list, submit a ticket in our support platform by specifying the carrier’s name and URL, and a valid tracking code (even if expired) so we can add it as soon as possible.

To set up a default carrier among the ones selected, go to the tab General options and select it in the Default carrier field.

In the General options tab, you can configure the plugin global settings.

Admin options

In this section, you find all the general options for the administrator.

• Default carrier: field to choose the default carrier from those previously enabled in the Carriers tab;
• Set orders as “Completed” when products are picked up: by enabling this option, the order status will be automatically set as Completed soon after inserting the tracking data;
• Show Tracking Info column in orders table: by enabling this option, a new column showing the tracking information will be added to the WooCommerce Orders page;

• Tracking order shortcode: the shortcode you can use on a custom page to let customers track their orders.

User options

In this section, you find all the general options for the users.

• Text to show in the order details page: you can type here the text shown to customers on the order details page. Through the built-in editor, you can customize the style (font, colors, heading, etc.) as you prefer. Available placeholders are:
  • [carrier_name]: the name of the carrier entitled to the shipping
  • [pickup_date]: the date when the carrier picked up the order items
  • [track_code]: the tracking code
  • [estimated_delivery]: the estimated delivery date for the shipping
• Position of the text in the Order Details page: choose where to show the text from:
  • Top – Before products list
  • Bottom – After products list

• Text to show in the “Completed order” email: you can type here the text shown to customers in the order email sent to them after the order is completed. Through the built-in editor, you can customize the style (font, colors, heading, etc.) as you prefer. Available placeholders are:
  • [carrier_name]: the name of the carrier entitled to ship the order
  • [pickup_date]: the date when the carrier picked up the order items
  • [track_code]: the tracking code
  • [estimated_delivery]: the estimated delivery date for the shipping
• Position of the text in the email: choose where to show the text from:
  • Top – Before products list;
  • Bottom – After products list.

To insert order tracking data, go to the order details page, enable the option Order picked up by Carrier, and complete the available fields.

Required data:

• tracking code: code to track the order;
• tracking postcode (optional): tracking postcode;
• carrier name: name of the carrier. The default carrier will automatically show if you have set it in the General options;
• pickup date: the date when the order has been picked up by the carrier;
• estimated delivery date: text field to define the estimated delivery date for the shipping.

All orders delivered to the carrier will be highlighted with a specific icon on the WooCommerce Orders page. By hovering the cursor over the icon, a tooltip with tracking information will show.

By clicking on the icon you will be redirected to the carrier’s site, specifically to the section where you can track the current shipping status.

After inserting tracking data, the information will be included in every email sent to customers when their order is completed. You can customize the email text through the option available in the plugin General options.

By clicking on Live track your order, customers will be redirected to the carrier’s site, to the section where they can track the current shipping status related to the order.

My Account page

Users can order tracking information (if inserted) in two different spots of their My Account page; through the specific Track button and tooltip in the orders section and the link available in the order details.

By clicking on Live track your order, both in the tooltip and order details, customers will be redirected to the carrier’s site, to the section where they can track the current shipping status related to the order.

The plugin is fully integrated with YITH WooCommerce PDF Invoices & Packing Slips.
By activating both plugins, you will be able to enable the option Show in packing slip, thanks to which the order tracking data will be automatically inserted in the generated document.

You can import, through a CSV file, all tracking data generated with third-party plugins. This means that if you decided to use our YITH WooCommerce Order & Shipment Tracking, after starting your business, you wouldn’t lose any of your data.
To import your tracking codes, go to the tab Import and click on Import tracking codes to upload the CSV file. You can also choose the delimiter to use through the option Delimiter.

To verify the code matches, you can refer to the dedicated table where you can verify the code linked to the carriers.

To make sure the CSV file has the correct format, you can download a sample by clicking on the specific link.

You can now import your CSV.

Through the shortcode [yith_check_tracking_info_form], you can show a form on any page of your site, even a custom one, where customers can insert the order ID and email address to check the shipping status of their orders.