FAQs

My favorite carrier is not in the list, can I add it?

The right way to do that is to open a ticket in our support desk and specify in it: carrier name, carrier URL and a valid tracking code (even if expired). Yet, as a temporary solution, you can add the carrier you prefer manually in the class.carriers.php file that you find in the plugin directory and harking back to one of the existing ones for the right way to add it.
N.B. Any change you make in the code scripts will be overwritten, and therefore deleted, in the next update. For this reason, we suggest you send us the data concerning the carrier you’re interested in, so that we can add them in the plugin and include them in the first following update.

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

I always use the same carrier to ship my WooCommerce orders, may I set it as default carrier?

Yes, sure, you can set the carrier name in the settings of YITH WooCommerce Order Tracking and for each new WooCommerce order you will find the field “carrier name” automatically filled with your default carrier.

Can I customize the message I want to sent to customers?

You can set your own text for your WooCommerce orders using the specific option available in YITH WooCommerce Order Tracking. You can also use some optional placeholders to specify carrier’s name, tracking code and shipping date.

How can I try the full-featured plugin?

If you want to see a demonstration version of the premium version of YITH WooCommerce Order Tracking, you can see that in this page. Browse it and try all options available so that you can see how your plugin looks like.