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My favorite carrier is not in the list, can I add it?

The right way to add a new carrier is by opening a ticket in our support desk and specifying the carrier name, carrier URL, and a valid tracking code (even if expired) so that we can implement it to the plugin as soon as possible.

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first, follow these preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that your plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previously listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you to ask for assistance in our support desk.

I always use the same carrier to ship my WooCommerce orders, may I set it as default carrier?

Yes, sure, you can set the carrier name in the settings of YITH WooCommerce Order & Shipment Tracking and for each new WooCommerce order you will find the field “carrier name” automatically filled with your default carrier.

Can I customize the message I want to send to customers?

You can set your own text for your WooCommerce orders using the specific option available in YITH WooCommerce Order & Shipment Tracking. You can also use some optional placeholders to specify the carrier’s name, tracking code and shipping date.

How can I try the full-featured plugin?

If you want to see how the premium version of YITH WooCommerce Order & Shipment Tracking works, you can go to this page and click on Launch Admin Demo to try all the available options.