Each new refund request will be added to the section YITH Refund Requests.
Select and open the new request to choose the procedure to apply.
If you accept the refund of the total amount, proceed with the payment by selecting one of the available payment methods (e.g., if the payment was made via PayPal, you can refund the customer directly via PayPal).
On the contrary, you can reject the request or set it as on hold or processing.
Please note: The “pending” and “processing” statuses don’t affect the order. These statuses are designed to allow the administrator to organize all refund requests received.