FAQs

Are refund requests automatically accepted?

Yes, only if you have enabled the option “Accept all refund requests automatically”. 

In the opposite case, each request needs to be manually managed by the admin by accessing the “Refund requests” section.

Manage refund request

Can users submit a refund request for just one product in the order?

Yes, they can, by clicking on the “Refund” button available under each product in the order details page.

Pagina ordine

Can I exclude a product from being subject to refund requests?

Yes, you can. You can choose to activate the refund management for each product.

This feature is available both on simple and on variable products (you can do the same on each single variation).

Are there any specific conditions under which users cannot claim for a refund?

No refund can be claimed if one of the following conditions occurs:

  • the deadline for refund requests on that product is over
  • the order amount is below the minimum required for claiming a refund
  • users want to claim for a refund for the whole order but they have already sent a refund request for specific items in the same order