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Every refund request includes a section where you and your customers can exchange messages.

The first message is a mandatory field in the refund popup, and it’s up to users to specify the reason for the refund.

refund message

The admin is notified via email and can also view the message in the request details page.

View message in admin view

The admin can answer by using the dedicated form on the right.

Users will receive an email with the message.

In My Refund Requests section, in My Account, users can view the conversation history.

my account

The admin can view the conversation from the YITH Refund Requests section.

message admin

The exchange of messages will be active until the administrator closes the request with the dedicated “Close this request” button. This button will only appear after refunding/rejecting the request.

close request