Every refund request includes a section where you and your customers can communicate with each other through messages.
The first message is a mandatory field in the refund popup, and it’s up to users to specify the reason for the refund.
The admin is notified via email and can also view the message on the request details page.
The admin can answer by using the dedicated form on the right.
Users will receive an email with the message.
In the My Refund Requests section, in My Account, users can view the conversation history.
The admin can view the conversation from the YITH Refund Requests section.
The exchange of messages will be active until the administrator closes the request with the dedicated “Close this request” button. This button will only appear after the request has been refunded or rejected.
