How to allow refunds in your shop

Ensure the option “Allow refunds for products” (that you find in YITH Plugins > Advanced Refund System) is enabled.



From now on, users will be able to send a refund request for any newly completed order. You can specify the number of days to allow refunds in the field Number of days for refunds.

By enabling the option Allow to close new requests, the site administrator will be able to close refund requests without the need to accept or reject the request first.

The request can either be submitted for the entire order or for single products in it.

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Users will be able to send their refund requests only after filling out the dedicated form. It will open in a modal window when they click on the refund button (only in case they select a product-based refund they will be asked to specify the quantity they want to be refunded).

Refund request form

Please, note:

order-based refunds cannot be requested if:

  • users missed the deadline for submitting refund requests;
  • one of the products in the order has been set to “non-refundable”;
  • the order total does not reach the minimum amount required for a refund (and specified in “Minimum order amount” in the plugin settings panel).