View Product Page


The plugin sends automatic emails both to the users claiming for a refund and to the shop administrator.

The administrator is notified every time:

  • there is an incoming refund request
  • users send a new message

Users receive an email every time:

  • the request has been approved
  • the request is rejected
  • the admin sets the request either to “on hold”  or “processing”
  • the admin sends a new message
  • the admin offers a coupon instead of a refund

As for all WooCommerce default emails, you can either enable or disable each of them under the menu WooCommerce > Settings > Emails.