FAQS

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

Can I send the invoice by email?

The invoice and pro forma document are the only documents to be attached to emails sent to the user.

This is the defaul behaviour of the plugin and you do not need to enable any option .

Can document template be edited?

Document can be customized both for content and for structure. In order to do it, follow the steps in this page of documentation.

Where can customers see their invoice?

All invoices are available in My Account > Orders right next to the order they refer to. You can see how it looks like on the plugin live demo here.