Archives: Faqs

Yes, you can activate both payment methods from your Stripe account settings and it is only available with Stripe Checkout method.

Apple pay

Please, refer to this page to learn more about how to enable it for you store!

Google pay

Please, refer to this page to learn more about how to enable it for you store!

Yes, you always need a SSL certificate with Stripe. All pages that include a payment form should be prefixed with “https://” not with “http://”. See Stripe’s SSL page for more information.

Stripe is available in many countries and is constantly expanding to more. To see if your country is supported, visit the Stripe Global page.

Yes. After user has compiled all information on checkout page, you will be redirect to payment page where there is the Stripe Checkout button and pay.

Yes, it captures and sends CVC, ZIP code and address

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

• Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
• Deactivate all plugins you are using and check if the problem is still occurring.
• Ensure that your plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the dedicated support desk from your YITH account and describe your problem accurately.

We cannot grant full compatibility with all themes available on the market. However, generally, if themes are developed according to WordPress and WooCommerce guidelines, YITH plugins are compatible with them.

On the other hand, we can grant full compatibility with YITH themes (Proteo and Wonder) because they are constantly updated and tested with our plugins. Sometimes, especially when new versions are released, it might only require some time for them to be all updated, but you can be sure that they will be tested and will be working in a few days.