FAQs

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum
and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any
other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our
support desk.

Product image size, right inside the modal window, is wrong

You must regenerate the thumbnails of the products of your shop and reload the page. This way the issue shuold be fixed

Can I customize plugin template?

Follow the procedure described in this page. Do not forget that potential changes made to the original file of the plugin and released with a new version, will not be considered by the system if the file is overwritten.