FAQS

Where are login buttons displayed?

Login buttons are displayed in WordPress login form, in WooCommerce pages “My Account” and “Checkout” and in any other page of your site if you use the shortcode [yith_wc_social_login] or widget YITH WooCommerce Social Login

I have typed the shortcode into a page of my site and added the widget into the sidebar, but I cannot see either.

Test if they are correctly displayed using an incognito mode or seeing it as unlogged user: they are only shown to logged users.

Is a redirect URL (callback URL) required in all social networks?

It is not required for all social networks: read our documentation for a right configuation of each social network.

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.