How to deny review reminder email sending

By default, the emails are sent to all the users who purchased on your shop.
However, you can decide to send them only to those users who gave their consent during the checkout process.

You need to enable the option “Don’t email me checkbox” from the Request settings tab.

Let customers accept or refuse email sending

 

A checkbox will be added to the “Checkout” page.

Checkbox on checkout page

By refusing the consent, the users’ email addresses will be automatically inserted into the blocklist. In this way, the users won’t receive any email to encourage them to review the products they purchased.

Blocklist

Days to elapse

By default, emails are sent after 7 days from the change of order status into “Completed”. However, you can change the number of requested days in “Days to elapse” field in the “Request Settings” section of the plugin dashboard.

Number of days after which emails will be sent

 

Changing this WILL NOT re-schedule emails currently scheduled. If you would like to reschedule them to this new date, make sure you enable the ‘Reschedule emails’ options.

Reschedule emails options

Request a review for

Through the emails, you can ask your customers to review one or more of the products included in the order.

Select All products if you want to ask them to review all the products included in the order or Specific products. In the latter case, you will be asked to set the number of products to be included in the email among those available in the order. You can then choose the products from several solutions:

Request a review for one or more products

 

  • First products(s) bought: the first products added;
  • Last products(s) bought: the last products added;
  • Products with highest number of items bought: the products with the highest quantity in the order;
  • Products with lowest number of items bought: the products with the lowest quantity in the order;
  • Products with highest number of reviews: the most reviewed products;
  • Products with lowest number of reviews: the least reviewed products;
  • Products with highest price: the most expensive products;
  • Products with lowest price: the cheapest products;
  • Products with highest total value: the most expensive group of products in the order;
  • Products with lowest total value: the cheapest group of products in the order;
  • Random: a random selection.

Reschedule emails

By rescheduling emails, you can reorganize email sending after changing the requested number of days from the date of the completed order.

Reschedule emails settings

Based on the setting, rescheduling of emails can be applied only to those that haven’t been sent yet or (if you enable the second checkbox) also to those already sent to the user.

On each order detail page, you can verify email status, schedule its sending, force the sending manually or delete it.

Ask for a review in order detail page

All scheduled emails will be available in the “Scheduled Emails List” section, in YITH -> Review Reminder.

Schedule emails list

Advanced Tools

In the Request Settings section of the plugin, there are  5 options available to let you schedule emails for your previous orders and have better management of the Scheduled Email List.
Advanced tools
Let’s analyze them:

  • Show in Orders page: By enabling this option, the plugin will add a Review Reminder column to the WooCommerce Orders page where you will be able to manage email sending/scheduling as described here.
  • Bulk Schedule: By using the “Bulk schedule” button, you will be able to schedule email sending for all of the orders which generally won’t provide email scheduling.
    This option can be useful if you want to ask for reviews about orders that were placed before you started using YITH WooCommerce Review Reminder.
  • Bulk Unscheduled: This option allows unscheduling all pending emails from the Scheduled Emails List. It is useful in case you apply the Bulk Schedule by mistake or if you decided not to use the plugin for a while and avoid any bulk sending when reactivating it.
  • Clear sent emails from Schedule List: By clicking on the related button, you will clear all the emails sent from the Scheduled Emails List.
    This option can be used to help you reduce the weight of your database.
  • Clear cancelled emails from Schedule List: By clicking on the related button, you will clear all the emails canceled from the Scheduled Emails List.
    This option can be used to help you reduce the weight of your database.