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All reports registered by the plugin are available in the tab Dashboard. Here, you will find a complete overview of the abandoned carts and pending orders, sent emails, recovered carts, and rate conversions.

Dashboard with reports

Reset dashboard

To set all reports back to ‘0’, click on the Reset button at the end of the table.

Reset button

General settings

To start using the plugin, you first need to enable the recovery options from the Settings tab.

Cart recovery options

  • Enable cart recovery: enable to recover abandoned carts.
  • Allow shop managers to manage plugin settings: enable to allow shop managers to manage plugin settings.
  • Identify a cart as an ‘Abandoned cart’ after: set the minutes that have to pass to consider a cart as “abandoned”.
  • Delete Abandoned Cart after: set the hours that have to pass to automatically delete the cart from the abandoned cart list. Set it to 0 if you don’t want to delete the cart.

Recovery for pending orders

The plugin will recognize the pending orders and send one or more emails to the customer. You can activate this feature from the Settings tab of the plugin.

Pending orders recovery

  • Enable pending order recovery:  enable to recover pending orders.
  • Delete pending orders after: set the hours that have to pass to automatically delete the order from the list of pending orders. Set it to 0 if you don’t want to delete the order.

You can check the list of Pending orders in the tab Pending orders which automatically shows when enabling pending order recovery.

Pending orders tab

You can create and manage the templates of emails sent to customers for the pending order in the Email templates.

Pending order email settings

For further email template settings, please take a look at this page of the documentation.

Restriction based on user roles

You can select the role of the users for which you want to recover pending orders and abandoned carts. You can find these options in the Settings tab of the plugin panel.

Users options
  • Recover pending orders and carts of: choose whether to recover abandoned carts and pending orders for all users or only specific users.
    • Choose user role(s): by selecting Only users of specific roles in the previous option, you can choose the user roles that can recover their orders and carts.
  • Recover carts of guest users: decide whether guests can always or never recover their carts or only after they have accepted the terms and conditions.
  • “Recover Abandoned Terms and Conditions” text: enter the terms and conditions text.

If you activate the “Guest” option, you will be able to recover the abandoned carts of all unregistered users. In order to do that, they must add their email in the related checkout field before closing the page and/or accepting the terms and conditions.

Email field completed

How create and configure an email template

General settings

To start settings the email options, go to the Email Templates tab and click on Add New.

Add email templates

When creating the template or editing an existing one, you will find the following options in the Email settings section.

Email settings options

  • Active email: if the email is not active, it cannot be selected in the list available for each email.
  • Email type: decide if the email is for abandoned carts or pending orders.
  • Email Subject: enter the subject of the email.
  • Schedule automatic Delivery: enable this option if you want to automatically send the email
    • Send after: define when the email will be sent by entering a value and selecting hours, days, or minutes.

Note: the automatic sending depends on the configuration of the cron set in the Settings tab.

Cron setting

Cron is the action periodically performed by the server. The email will be sent when the time set in the email of the template will expire and the cron will be performed.

  • Set CRON each: xx minutes, hours, or days.


You can create unlimited email templates, that you can use to invite your users to complete the order they had begun by adding products to their abandoned cart.

Customize email content by adding information concerning the cart and user: they can be dynamically recovered through the placeholders that can be added with the specific button available in the visual mode of the WordPress editor.


These are the placeholders you can use:

  • {{ywrac.firstname}}: user’s first name.
  • {{ywrac.lastname}}: user’s last name.
  • {{ywrac.fullname}}: user’s first and last name.
  • {{ywrac.useremail}}: user’s email address.
  • {{ywrac.cart}}: summarising table with products in cart.
  • {{ywrac.cartlink}}: link that allows users to access the cart page in the shop and find the products they had left during their last visit.
  • {{ywrac.recoverbutton}}: instead of a simple link, this placeholder generates a button to recover the abandoned cart/pending order
  • {{ywrac.unsubscribelink}}: link that gives the customer the chance to unsubscribe from future emails.
  • {{}}: coupon code generated for the specific user.


Coupons can be automatically generated on WooCommerce for each sent email in which they have been set. In the Coupon settings section, you can configure the following options.

Coupon options

  • Add coupon to this email: choose whether to enable the coupon sending or not.
  • Coupon value: set the value of the coupon, either a percentage or a fixed amount.
  • Coupon expires after: define the coupon validity (in days), starting from the day when the email has been sent.
  • Send a test email to: enter the email address to send the test email.

When the email is generated, the coupon will be dynamically created and added to the coupon list, in WooCommerce > Coupons or Marketing > Coupons.

coupons list

Additional options for the coupons can be modified in the Coupon settings section that you can find in the Settings tab.

Coupon settings

  • Coupon Prefix: enter the prefix for the coupon generated by the plugin.
  • Delete used coupons: if enabled, all coupons generated by the plugin and already used by users, will be removed from the coupon list (WooCommerce -> coupons).
  • Delete expired coupons: if enabled, all expired coupons will be removed from the coupon list (WooCommerce -> coupons).


At the bottom of each email template, there is an Email report section that includes all the summarizing information about the emails linked to the template that has been sent.

Email report

Each report offers the following information about the emails of the selected template:

  • Sent emails: number of emails sent.
  • Clicks: number of visits generated by the sent emails.
  • Recovered carts: number of carts recovered thanks to the sent emails.
  • Conversion rate: percentage of conversions of the abandoned carts in comparison with the number of sent emails and the number of generated clicks.

User and administrator settings

From the Settings tab, you can edit the following options for the generated emails.

User settings

User email settings

  • Sender’s name: the name of the sender (the shop name, for example).
  • Sender’s email address: the email address of the sender of the email.
  • Reply to: the email address to which the possible answer will be sent.

Administrator settings

Admin email settings

  • Notify admin when a cart is recovered: if enabled, the administrator will receive an email when an abandoned cart is converted into a purchase.
  • Email heading: enter the text for the email heading.
  • Email recipient: the email address to which the email will be sent in case of a cart conversion. If you want to add more than one email address, separate them with commas.
  • Email subject: the subject of the email.

Manage coupons for abandoned carts

From the ‘Settings’ tab, you can set the general settings related to your coupons.

Coupon settings
  • Coupon prefix: General prefix to identify recovered cart coupons.
  • Delete used coupons: Enable to automaticaly delete used coupons.
  • Delecte expired coupons: Enable to automaticaly delete exired coupons.

You can manage the specific coupon settings within the email templates. Go to the ‘Email templates‘ tab and edit/add a new template.

Coupon in email settings
  • Add coupon to this email: Decide to add a coupon to the email.
  • Coupon value: A percentage or fixed amount.
  • Coupon expires after: Expiration date of the coupon, set 0 if it never expires.
  • Send a test email to: Send a test email to an email of your choice.

Inside the email content you must add the ‘coupon placeholder’:

Add coupon

When the email is send, a coupon is generated and the code will be replaced inside the email where {{}} is placed.

Abandoned carts

In the “Abandoned carts” tab you will see the complete list of abandoned carts.

Abandoned carts

Click on the abandoned cart to view the information details.

If you want to send an email to the owner of the cart immediately , select one of the emails you have configured in the “Email Templates” section of the option panel. Click on the “Send Email” button you’ll in the “Action” column.

Email sending

After sending the email, the “Last email sent” column will be updated to the related date.

Each time an email is generated, an additional entry will be added to the email list. You can find it in the detail page of the corresponding cart (section History).

edit abandoned cart

The History section offers three pieces of information for each email:

  • Sending Date: the sending date of the email.
  • Email Template: the template of the email.
  • Link clicked: the presence of a link to the cart in the email (YES/NO).

Recovered carts

A cart is considered recovered, when the user clicks on the link of the email that is sent by the plugin. This email redirects the client to the cart page to complete the purchase.
After that, the related entry will be removed from the “Carts” list, and the new order will be added to the “Recovered Carts” tab.

Recovered carts no coupon

If users complete the purchase using the coupon added to the email, it will be added to the “Coupons” column of the corresponding order.

Recovered carts coupon

Email logs

Email logs

The email logs section gathers all the emails generated by the plugin, once it has been activated.

Email logs

For each email you can find:

  • the corresponding template
  • the linked abandoned cart ID
  • the shipping date