View Product Page

General settings

Go to the Settings tab to configure the global options to manage abandoned carts and pending orders recovery and set restrictions based on user roles.

Cart recovery

General settings
  • Enable cart recovery: enable this option to allow abandoned carts recovery;
  • Identify a cart as an ‘Abandoned cart’ after: set how many minutes, hours, or days have to pass to consider a cart as “abandoned”;
  • Delete Abandoned Cart after: set how many minutes, hours, or days have to pass before automatically deleting the cart from the abandoned cart list. Set it to 0 if you don’t want to delete the cart;
  • Recover carts of guest users: decide whether guests can always or never recover their carts or only after they have accepted the terms and conditions;
    • “Recover Abandoned Terms and Conditions” text: enter the terms and conditions text.

To recover the abandoned carts of all guest users, it is essential they enter their email address in the related checkout field before leaving the page or accepting the terms and conditions.

Email field on checkout page

Pending order recovery

Pending order recovery settings
  • Enable pending order recovery:  enable this option to let the plugin recognize the pending orders;
  • Delete pending orders after: set how many minutes, hours, or days have to pass to automatically delete the order from the list of pending orders. Set it to 0 if you don’t want to delete the order.

User roles

Through the following options, you can choose whether to apply cart and pending order recovery for all users or only specific user roles.

User roles restriction
  • Recover pending orders and carts of: choose whether to recover abandoned carts and pending orders for all users or only specific roles;
    • Choose user role(s): by selecting Only users of specific roles, you can choose the user roles that can recover their orders and carts.

User and admin email settings

From the Settings tab, you can set the options for emails generated and sent to admin and users by the plugin as a reminder of abandoned carts and pending orders in your store.

User email settings

User email settings
  • Sender’s name: enter the name of the sender (the shop name, for example);
  • Sender’s email address: enter the email address of the sender;
  • Reply to: enter the email address to which users can reply.

Administrator settings

Admin email settings
  • Notify admin when a cart is recovered: enable this option to send an email to the admin when an abandoned cart is converted into a purchase;
  • Email heading: enter the text for the email heading;
  • Email recipient: enter the email address to which the email will be sent in case of a cart conversion. To add more than one email address, separate them with commas;
  • Email subject: enter the subject of the email.

Coupon settings

Go to the Settings tab to set the general options for the coupons that you can include in your email templates. You can use the coupons to encourage users to complete their purchase and recover carts and orders.

Coupon settings
  • Coupon prefix: enter the global prefix to identify recovered cart coupons;
  • Delete used coupons: enable this option to automatically delete used coupons;
  • Delete expired coupons: enable this option to automatically delete expired coupons.

In addition to these global options, you can configure coupon details when creating or editing email templates.

Coupon options

Go to this page to learn how to create email templates and set up coupon options.

Cron and extra settings

CRON settings

To work correctly, the plugin requires WordPress Cron. We, therefore, recommend verifying it is properly working on your site.

The emails are automatically sent to users when the time set in the template email expires and the CRON is performed. Set the time interval to send the recovery emails by entering a value and selecting minutes, hours, or days in the option Set CRON each available in Settings > CRON settings.


Extra settings

If you need your shop managers to be able to manage the plugin settings, you can do so by enabling the option Allow shop manager to manage plugin settings available in Settings > Extra settings.

Extra settings

How to create email templates

Emails is the section from which you can create and edit your email templates. To create the templates, click on the Add email template button.

Add email templates

Now let’s see how to configure the available options.

General settings

Email template general settings
  • Template name: enter the name of the template;
  • Email type: choose the email type by selecting Abandoned carts or Pending order.
  • Email content: customize the email content by adding information concerning the cart and user. You can dynamically retrieve the info through the placeholders that can be added with the specific button available in the visual mode of the WordPress editor.

These are the placeholders you can use:

  • {{ywrac.firstname}}: user’s first name;
  • {{ywrac.lastname}}: user’s last name;
  • {{ywrac.fullname}}: user’s first and last name;
  • {{ywrac.useremail}}: user’s email address;
  • {{ywrac.cart}}: summarising table with products in cart;
  • {{ywrac.cartlink}}: link that redirects users to the cart page where they can find the products they had left during their last visit;
  • {{ywrac.recoverbutton}}: instead of a simple link, this placeholder generates a button to recover the abandoned cart/pending order;
  • {{ywrac.unsubscribelink}}: link that gives the customer the possibility to unsubscribe from future emails;
  • {{}}: coupon code generated for the user.
Email example
Email example

Email settings

Email settings
  • Email subject: enter the subject of the email;
  • Schedule automatic Delivery: enable this option to schedule when to automatically send the email;
    • Send after: define when the email will be sent by entering a value and selecting hours, days, or minutes.

Note: the automatic sending depends on the configuration of the cron set in the Settings tab.


Coupon options
  • Add coupon to this email: choose whether to enable the coupon sending or not;
  • Coupon value: set the value of the coupon, either a percentage or a fixed amount;
  • Coupon expires after: define the coupon validity (in days), starting from the day when the email has been sent;
  • Send a test email to: save the template to show the field to enter the email address to send the test email.
Test email field

When the email is generated, the coupon will be dynamically created and added to the coupon list, in WooCommerce > Marketing > Coupons.

Generated coupon

Additional coupon options can be modified in the Coupon settings section that you can find in the Settings tab.

Example of email with coupon
Email with coupon


After saving the template, an Email report section will show. The report includes all the summarizing information about the emails linked to the template that has been sent.

Email report

The report shows the following information about the emails of the selected template:

  • Sent emails: number of emails sent;
  • Clicks: number of visits generated by the sent emails;
  • Recovered carts: number of carts recovered thanks to the sent emails;
  • Conversion rate: percentage of conversions of the abandoned carts in comparison with the number of sent emails and the number of generated clicks.

All the email templates you create are added to the list in the table. From here, you can activate or deactivate each template as you want.

Activate/deactivate email template


You can edit or delete each email template by clicking on the related icon on mouseover.

Edit/delete email template

Email logs

The Email logs tab in the Emails section includes all the emails sent by the plugin so far.

For each log you can see the following info:

  • Email: the email of the user to whom the email was sent;
  • Template: the template of the email sent;
  • Abandoned cart ID: the ID of the cart;
  • Date: the date when the email was sent.
Email logs

GDPR compliance

The plugin is GDPR compliant. In the Settings section, you can choose whether to save the abandoned carts of guest users by adding a checkbox through which they can give their consent for the use of their email.

The checkbox text can be customized through the option “Recover abandoned terms and conditions” text. For example, if you set the plugin to consider the cart abandoned after 24 hours, you should update your policies and include this time in the text.

GDPR options

GDPR options

Checkbox on Checkout page

Email field on checkout page

On the contrary, for logged-in users, by adding the suggested text related to our plugin in the WordPress privacy policy, you’ll be GDPR compliant.