Faqs

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

How can I create a countdown for different products at the same time?

Go to the settings panel of the plugin and click on the Bulk Operations tab. In this section, you can configure a unique countdown for different types of products. Please, read this page of the documentation for further information.

What happens when a countdown ends?

The plugin acts following the selected option in Behaviour on expiration or sold out:b> you can decide to make the product unavailable, to leave it available but impossible to be bought, or you can decide to simply remove the countdown from the product page.