FAQs

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

I found that there is a delay in sending emails, why?

The delay can depend on the cron system that manages sending. WordPress cron runs every hour and requires the site to be visited in order to be activated. In case no visit happens on the site, WordPress cron is not enabled and scheduled emails will not start. The best solution is to set up your WordPress website to use the cron system built into your server’s operating system, so that any cron event will be run at the scheduled time.