If you have problems with our plugins or something is not working as it should, first, follow these preliminary steps:
- Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
- Deactivate all plugins you are using and check if the problem is still occurring.
- Ensure that your plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.
If none of the previously listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you to ask for assistance in our support desk.
The delay can depend on the cron system that manages email sending. WordPress cron runs every hour and requires the site to be visited in order to be activated. In case no visit happens on the site, WordPress cron is not enabled and scheduled emails will not start. The best solution is to set up your WordPress website to use the cron system built into your server’s operating system so that any cron event will be run at the scheduled time.