FAQs

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum
and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any
other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our
support desk.

Can I change the position of the fields?

You can do this simply by moving them via drag and drop.

Can I edit the default fields of WooCommerce?

Sure, you can do so by clicking on the “edit” button that you can find in every field. You can not, however, delete any default field