FAQs

Can I upgrade from the free version of the plugin to the premium one?

Yes, it’s easy. Go to this page, purchase the premium version of the plugin and install it into your theme. Once activated the premium version, the free one will automatically be deactivated.

Do I lose the settings of the free version if I activate the premium one?

No, the premium version remembers your settings, besides unlocking new features.

Is the plugin compatible with all WordPress themes?

Compatibility with all themes is impossible because there are too many, but generally, if themes are developed according to WordPress and WooCommerce guidelines, YITH plugins are compatible with them. Yet, we can grant compatibility with themes developed by YIThemes, because they are constantly updated and tested with our plugins. Sometimes, especially when new versions are released, it might only require some time for them to all be updated, but you can be sure that they will be tested and will be working within a few days.

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first, follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that your plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previously listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you to ask for assistance at our support desk.