Faqs

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

Why do I still see the Cart widget in the page header even though I have disabled displaying of Cart and Checkout pages?

Probably compatibility version of your theme with this option has not been released yet. You can check it yourself by activating a WordPress default theme such as Twenty Fifteen: you’ll see that the plugin works correctly.

Why can’t I add new products to exclusion chart?

Verify you have enabled exclusion management in “Settings” section of plugin option dashboard. Only then you can add new products to the exclusion chart.

When I activate the plugin, why do I get this errore message: “Parse error: syntax error, unexpected T_FUNCTION…”?

This error occurs if a PHP version older than 5.3 is installed on the server, while the plugin requires at least version 5.3.
In addition, minimum recommended PHP version for WordPress is 5.6 (https://wordpress.org/about/requirements/). To avoid the above mentioned parse errore, so, you should update your PHP version.