Compatibility with all themes is impossible, because they are too many, but generally if themes are developed according to WordPress and WooCommerce guidelines, YITH plugins are compatible with them. Yet, we can grant compatibility with themes developed by YIThemes, because they are constantly updated and tested with our plugins. Sometimes, especially when new versions are released, it might only require some time for them to be all updated, but you can be sure that they will be tested and will be working in a few days.
If you have problems with our WooCommerce plugins or something is not working as it should, first follow this preliminary steps:
- Test the plugin with a WordPress default theme, to be sure that the error is not
caused by the theme you are currently using.
- Deactivate all plugins you are using and check if the problem is still
- Ensure that your plugin version, your theme version and your WordPress and
WooCommerce version (if required) are updated and that the problem you are
experiencing has not already been solved in a later plugin update.
If none of the previous listed actions helps you solve the problem, then, submit a
ticket in the forum and describe your problem accurately, specify WordPress and
WooCommerce versions you are using and any other information that might help us solve
your problem as quickly as possible. Thanks!