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How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow these preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that your plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previously listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you to ask for assistance on our support desk.

Is the plugin compatible with every WordPress theme?

Compatibility with every theme is impossible because there are many, but generally, if themes are developed according to WordPress and WooCommerce guidelines, YITH plugins are compatible with them.

Yet, we can grant compatibility with themes developed by YIThemes, because they are constantly updated and tested with our plugins.

Sometimes, especially when new versions are released, it might only require some time for them to be all updated, but you can be sure that they will be tested and will be working in a few days’ time.

Why can’t I see any product animation in the slider?

The animations will happen only when the slider shows a product at a time: please check that the Items per Row option is set to 1.

Can I change how many products to display depending on the used device?

Yes, you can only if you have the premium version of the plugin. To do it, click on YITH -> product Slider Carousel and set your options on the Settings page. Please read this page of the documentation for further information.