FAQs

How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first, follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previously listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you to ask for assistance at our support desk.

May I set a minimum price to purchase products?

Yes, you can do it, but only in the premium version of the plugin. Also, you can set a maximum price and suggest your own price. You can set these options from the WooCommerce product page.

Can I apply an open price to variable products?

The premium version of the plugin lets you configure the open price on simple, variable and grouped products. Each single product variation can be configured with tailored rules.

Does this plugin support multiple currencies?

Yes, the plugin supports the multi-currency feature with WooCommerce Multilingual plugin. This way, based on the WooCommerce Multilingual settings, your prices will automatically be converted in all the currencies supported in your store.