FAQ

What exactly is a digital product of an e-commerce?

Digital products are all those products marked as Virtual in the product detail page of WooCommerce.

Which are the guidelines that the plugin follows for the validation of the VAT number?

The plugin validates the VAT number using the validation process of the official page of the European Commission, checking for the presence of the VAT number in the Intrastat records.

Why isn’t the VAT removed at the checkout?

It may depend on several reasons. Please, check the following conditions:

  • the country inserted by the user in the “Checkout” page has to be part of the EU
  • the products added to the cart must be only digital goods (virtual products)
  • if the cart includes physical products, please check the Apply to physical products entry in the plugin settings dashboard is enabled
  • the user’s country must differ from the one set as shop base location
Does the plugin work with Elementor page builder?

Yes, the plugin works well. It does not interfere with pages built with Elementor, so you can use both plugins on your site without any issues.