Admins can manually edit customers’ fund balance. It’s mandatory to enter a reason which will then be displayed by the user in the My Account page.
In order to do this go to “Users” and select “Edit Funds” next to the user you must change the funds for.
Under Users -> User fund log, you will be able to find a column with “Funds edited by”. A list of details, which user has been edited by whom and when.