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How can I get support if my WooCommerce plugin is not working?

If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

  • Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
  • Deactivate all plugins you are using and check if the problem is still occurring.
  • Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.
If you are using the premium version of the plugin, we invite you ask for assistance in our support desk.

May I ask for a different deposit for product variations?

Yes, you can do it with the premium version of the plugin. In this case, variable products are supported for deposit payments.

What happen if users don’t want to complete the payment of an order?

While the free version of the plugin do not provide any action about it, with the premium version you can set the automatic refund of a paid deposit if completed through PayPal. All expired orders that have not been refunded will be recorded in the dedicated section in “WooCommerce -> Orders”.

Can I offer a discount to customers who pay up-front and full price to those who pay with deposit?

Yes, of course, you can. To do that, you can create a variable product with two variations:

  1. one variation for up-front payment, offered at the discounted price
  2. one variation with deposit option enabled at full price.
Can I show a deposit option on the cart or checkout page?

No, unfortunately, it is not possible at the moment. It is only possible to choose the deposit option on the product page.