Let’s see the automatic actions you can apply when customers don’t pay the balance order.
In the section Balance options, you can find the option If balance is not paid through which you can manage these cases according to when the payment is required.
You can choose to:
Cancel balance order
Balance required after a specific range of days
If the balance isn’t paid within the previously set specified number of days from the deposit, the order will be automatically canceled, and the customer will no longer be able to complete the payment. You can manually process the refund of the paid deposit from the edit page of the balance order.
Balance required on a specific date
If the balance isn’t paid within the previously set date, the order will be automatically canceled, and the customer will no longer be able to complete the payment. You can manually process the refund of the paid deposit from the edit page of the balance order.
Finally, you can also decide what action to apply on the product that has the deposit option enabled and requires the balance to be paid within the specified date. Through the option When balance is required on a specific date, and is overdue you can choose to:
- Do nothing
- Disable deposit for the product
- Make product no longer purchasable
- Hide product from catalog
Cancel the balance order and refund the deposit
Balance required after a specific range of days
If the balance isn’t paid within the specified number of days from the deposit previously set, the balance order will be automatically canceled and the deposit order refunded.
Automatic refunds can be processed only for deposits paid with one of the WooCommerce gateways supporting this action.
Balance required on a specific date
If the balance isn’t paid within the specified date previously set, the balance order will be automatically canceled and the deposit order refunded.
Automatic refunds can be processed only for deposits paid with one of the WooCommerce gateways supporting this action.
Finally, you can also decide what action to apply on the product that has the deposit option enabled and requires the balance to be paid within the specified date. Through the option When balance is required on a specific date, and is overdue you can choose to:
- Do nothing
- Disable deposit for the product
- Make product no longer purchasable
- Hide product from catalog
Send reminder
Regardless of when the payment of the balance order is required, you can choose to send a reminder email to customers to invite them to pay for the balance and set an expiration in days. If the balance order isn’t paid within the specified days, you can choose one of the following actions:
- cancel the balance order
- cancel the balance order and refund the deposit.
Automatic refunds can be processed only for deposits paid with one of the WooCommerce gateways supporting this action.