The address blacklist allows you to automatically block all orders coming from one or more billing and shipping addresses. You can enable the option from the tab Addresses blacklist settings. Enter the addresses of the users that you want to block in the related fields.
Every time you will receive an order from these billing or shipping addresses, it won’t be processed, therefore the risk percentage will not be calculated.
The order is automatically set to “Cancelled” status, which applies when the fraud risk check doesn’t pass.
The admin, however, can change the order status and process it, at their own risk.
The plugin also allows you to automatically add a billing or shipping address to the blacklist, if it’s considered high fraud risk. You only need to enable the option “Enable automatic blacklisting”.
From the next order onwards, the system will prevent all incoming orders made by the saved addresses.
In case you want to unblock one of the blacklisted addresses and check the real risk level of the order, you can do the following:
- remove the address from the blacklist;
- change the order status to “On Hold”;
- click on the button “Repeat Check”.
Once the check is finished, it will show the actual risk level percentage of the order.