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General settings

From the General settings you will be able to enable the plugin and configure all the rules that will calculate the risk percentage of orders placed in your shop.

IMPORTANT: whatever the risk threshold, by default, the plugin does not block any order, and the payment will be processed anyway.
Yet, if you want to prevent payments from orders with a high risk only, you can enable the “Check for high risk at checkout” option on this page and automatically cancel orders that get the “high risk” label.

First of all, you can enable the plugin rules and enable admin notifications with the fraud-risk results.

Then, you can set up the Risk thresholds and enable the various available rules.

Anti-fraud general settings

Settings for risk thresholds

In this specific section, you can set the two thresholds of fraud risk to mark an order as medium or high risk.

Settings for risk threshold
  • Medium Risk threshold: orders that get this value will be marked as “medium risk”.
  • High Risk threshold: orders from this value up will be marked as “high risk”.
    So based on the image above:
    • orders that get 0% to 24% > low risk.
    • orders getting 25% to 74% > medium risk;
    • orders getting 75% to 100% > high risk.
  • Check for high risk at checkout: enable this option to calculate the risk at checkout and automatically cancel the order if it gets the “high risk” label.
  • Error message: configure here the custom message that you want to show at checkout when the order is cancelled for “high risk”.

First order check

If you want to mark an order as potentially unsafe if it is the first order placed by a user in the shop, you must enable the option Enable first order check available in General settings > Rule settings.

Enable first order check

You can find the rule weight settings on this page of the documentation.

International order check

If you want to mark an order as potentially unsafe if the billing address does not match with the country set for the shop you must enable the option Enable international order check available in General settings > Rule settings.

Enable international order check

You can find the rule weight settings on this page of the documentation.

IP geolocation check

This rule allows you to check if the user’s IP matches the billing address. If not, the check will be considered failed.

Just go to General settings > Rule settings and Enable IP geolocation check.

Enable IP geolocation check

For more details about the rule weight settings, please check this page of the documentation.

Address check

If you want to mark an order as potentially unsafe if shipping and billing addresses differ from each other, you must enable the option Enable Billing and Shipping addresses check available in General settings > Rule settings.

Enable billing and shipping address check

You can find the rule weight settings on this page of the documentation.

Proxy check

If you want to mark an order as potentially unsafe if the IP from which the order comes has used a proxy server, you must enable the option Enable proxy check available in General settings > Rule settings and enter the Proxycheck.io API Key in the related field.

Proxy check options

You can find the rule weight settings on this page of the documentation.

Suspicious email check

To check users’ email addresses and verify if they belong to one of the specified unsafe domains, enable the option Enable suspicious email domain check available in General settings > Rule settings.

Enable suspicious email domain check

Any of the default unsafe domains can be manually removed, but you can also add any new ones whenever you want.

You can find the rule weight settings on this page of the documentation.

Unsafe country check

By enabling the option Enable unsafe country check, you can specify the countries to be considered unsafe in the field Define unsafe countries. The check will be done on the country inserted by the user in the invoice data and, if it is one of those you have previously defined, the related percentage of fraud risk will be added to the order.

Enable unsafe country check

 

You can find the rule weight settings on this page of the documentation.

 

Average order amount check

If you want to monitor the total amount of the orders exceeding the average order amount spent in your shop, enable the option Enable order amount check and specify a value in the Average multiplier field. For example, by setting the value to 2, when the order is twice higher than the average spend in your shop, the order risk increases.

Enable check for orders exceeding average order amount

You can find the rule weight settings on this page of the documentation.

Specified maximum order amount check

The admin can decide if the single order amount over a certain limit must be marked as a potential fraud check.

For example, you have a shop with very cheap products and the maximum order amount that a “normal customer” usually places is about $20,-.

Based on that, you decide to set the threshold to $35,- (Amount limit).

If a customer visits your shop and places an order of $50,- it will be marked as suspicious.

Enable check for orders exceeding the amount limit

You can find the rule weight settings on this page of the documentation.