{"id":31,"date":"2018-02-27T14:31:24","date_gmt":"2018-02-27T14:31:24","guid":{"rendered":"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/?page_id=31"},"modified":"2018-02-27T14:31:24","modified_gmt":"2018-02-27T14:31:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"faqs\">\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tIs it compatible with all WordPress themes?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>We cannot grant full compatibility with all themes available on the market. However, generally, if themes are developed according to WordPress and WooCommerce guidelines, YITH plugins are compatible with them.<\/p>\n<p>On the other hand, we can grant full compatibility with YITH themes (<a href=\"https:\/\/proteo.yithemes.com\/\">Proteo<\/a> and <a href=\"https:\/\/wonder.yithemes.com\/\">Wonder<\/a>)\u00a0because they are constantly updated and tested with our plugins. Sometimes, especially when new versions are released, it might only require some time for them to be all updated, but you can be sure that they will be tested and will be working in a few days.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tHow can I get support if my WooCommerce plugin is not working?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:<\/p>\n<ul>\n<li>Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.<\/li>\n<li>Deactivate all plugins you are using and check if the problem is still occurring.<\/li>\n<li>Ensure that your plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.<\/li>\n<\/ul>\n<p>If none of the previous listed actions helps you solve the problem, then, submit a ticket in the <a href=\"https:\/\/yithemes.com\/my-account\/support\/submit-a-ticket\/\">dedicated support desk<\/a> from your YITH account and describe your problem accurately.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tDoes this plugin captures and sends CVC, ZIP Code and Address for Fraud Prevention checking?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, it captures and sends CVC, ZIP code and address<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tDoes this plugin support Stripe Checkout?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes. After user has compiled all information on checkout page, you will be redirect to payment page where there is the Stripe Checkout button and pay.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tWhich countries does Stripe support?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Stripe is available in many countries and is constantly expanding to more. To see if your country is supported, visit the\u00a0<a href=\"https:\/\/stripe.com\/global\" rel=\"nofollow\">Stripe Global page<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tDoes Stripe require that my site have an SSL certificate?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, you always need a SSL certificate with Stripe. All pages that include a payment form should be prefixed with &#8220;https:\/\/&#8221; not with &#8220;http:\/\/&#8221;. See Stripe\u2019s SSL page for more information.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tDoes this plugin support Apple Pay and Google Pay?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, you can activate both payment methods from your Stripe account settings and it is only available with <a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/premium-version-settings\/payment-methods-can-uses\/\" target=\"_blank\" rel=\"noopener noreferrer\">Stripe Checkout method<\/a>.<\/p>\n<p><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/checkout-sttripe.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMA==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-333\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/checkout-sttripe.png\" alt=\"checkout sttripe\" width=\"771\" height=\"237\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/checkout-sttripe.png 771w, https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/checkout-sttripe-300x92.png 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/checkout-sttripe-768x236.png 768w\" sizes=\"auto, (max-width: 771px) 100vw, 771px\" \/><\/a><\/p>\n<h4>Apple pay<\/h4>\n<p>Please, refer to <a href=\"https:\/\/support.stripe.com\/questions\/enable-apple-pay-on-your-stripe-account\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><strong>this page<\/strong><\/a> to learn more about how to enable it for you store!<\/p>\n<h4>Google pay<\/h4>\n<p><a href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/google-pay.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMQ==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-334\" src=\"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/google-pay.png\" alt=\"google pay\" width=\"1000\" height=\"701\" srcset=\"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/google-pay.png 1000w, https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/google-pay-300x210.png 300w, https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/wp-content\/uploads\/sites\/202\/2019\/09\/google-pay-768x538.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>Please, refer to <a href=\"https:\/\/stripe.com\/docs\/payments\/checkout\/payment-methods\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><strong>this page<\/strong><\/a> to learn more about how to enable it for you store!<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>YITH Stripe: FAQs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-stripe\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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