Schedule List

The Schedule List section of the plugin shows the list of the reminder emails that have been scheduled. Here, you can find all the emails sent, on hold, and canceled. A counter will show the exact number of emails for every single status so that their management will be easier.

counter

 

Within the same section, you can find an option to cancel scheduled emails with a bulk action. This option is useful in case you have massively scheduled emails also for old orders previously placed.

bulk_cancel

Mail template

In addition to the classic WooCommerce template, YITH WooCommerce Review Reminder offers 3 further different graphic, about which you can see a preview during the choice.

Template selection

Thanks to total compatibility with the premium version of YITH WooCommerce Email Templates you can select one of the templates configurated with the above-mentioned plugin. In case it is active, you only need to enable “Use YITH WooCommerce Email Templates” field and select, in YITH WooCommerce Email Templates settings, the template to combine to emails generated with YITH WooCommerce Review Reminder.

Use YITH WooCommerce Email Templates

YITH WooCommerce Email Templates

 

For all information about the use of YITH WooCommerce Email Templates, we suggest you to consult official documentation of the plugin.

Mail content

Object and content of emails can be customized from dashboard. Depending on the type of message, it may contain HTML tags and placeholders. During the creation of the message, you can add the following parameters to get dynamically the corresponding information:

  • {customer_name}: the customer’s name
  • {customer_email}: the customer’s email
  • {site_title}: the title of the site
  • {order_id} : the order ID
  • {order_date}: the date and the time of the order
  • {order_date_completed}: the date in which the order is completed
  • {order_list} : the list of the purchased products that still have to be reviewed. This parameter must be added inside the email text in order to keep its meaning and functionality.
  • {days_ago}: the number of days passed between the purchase and the dispatching of the email.

Email content

Set destination

“Set destination” field of option dashboard allows to choose the page to redirect users after clicking the link for each product included in the email.

Set destination

You can choose from the following options:

  • product page
  • tab “Reviews” of product page
  • customized anchor in product page

Google Analytics

Through plugin options concerning Google Analytics, the plugin allows you to track emails generated and sent to users to invite them to review the products in your shop.
Before inserting the requested parameters to create your “campaign”, ensure to specify the monitoring code of Google Analytics in your site. Only in this case the inserted parameters will be effective.

Google Analytics options

for further information about the correct field settings, we suggest you to consult official documentation of Google Analytics.

Mandrill settings

If you want to manage email sending with Mandrill, enable the option Enable Mandrill and enter the API Key you find in your account.

Mandrill settings

To use Mandrill it’s required to have a MailChimp account.

Actions on order

Despite the email sending system is automated, by accessing the edit order page you can intervene manually, performing one of the following actions using the dedicated buttons you find in the post box on top of the page.

  • sending emails to customers
  • schedule sending emails
  • delete the email in order for it to be removed from the next èlanned scheduling

order page

These actions may also be performed massively, directly from the summary page. Select orders and choose the action you wish to perform from the drop down menu of “bulk actions” “bulk actions” in WordPress.

bulk actions

How to deny review reminder email sent

By default, the emails are sent to all the users who purchased on your shop.
However, you can decide to send them only to those users who consented to be contacted during the checkout process.

You need to enable the “Don’t email me checkbox” entry from the settings dashboard.

Don't email me checkbox

A checkbox is added to the “Checkout” page.

Checkout page

By refusing the consent, the users’ email addresses will be automatically inserted in the blocklist. In this way, the users won’t receive any email to encourage them to review the products they purchased.

Blocklist

Days to elapse

By deafult emails are sent after 7 days from the change of order status in “Completed”. However, you can change the number of requested days in “Days to elapse” field in “Request Settings” section of settings dashboard.

Template selection

Changing this WILL NOT re-schedule currently scheduled emails. If you would like to reschedule emails to this new date, make sure you check the ‘Reschedule emails’ checkboxes.

Request a review for

Through the email you can ask for a review for one or more of the products included in the order. In this case you can choose from several solutions.

Products selection

  • First products(s) bought: the first products added
  • Last products(s) bought: the last products added
  • Products with highest number of items bought: the most numerous products of the order
  • Products with lowest number of items bought: the least numerous products of the order
  • Products with highest number of reviews: the most reviewed products
  • Products with lowest number of reviews: the least reviewed products
  • Products with highest price: the most expensive products
  • Products with lowest price: the least expensive products
  • Products with highest total value: the most expensive total of a group of products of the order
  • Products with lowest total value: the least expensive total of a group of products of the order
  • Random: a random selection