{"id":31,"date":"2018-01-16T11:00:17","date_gmt":"2018-01-16T11:00:17","guid":{"rendered":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking-new\/?page_id=31"},"modified":"2018-01-16T11:00:17","modified_gmt":"2018-01-16T11:00:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"faqs\">\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tMy favorite carrier is not in the list, can I add it?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>The right way to add a new carrier is by opening a ticket in our <a title=\"View Page\" href=\"https:\/\/yithemes.com\/my-account\/support\/dashboard\/\" target=\"_blank\" rel=\"noopener\">support desk<\/a> and specifying the carrier&#8217;s name and URL and a valid tracking code (even if expired) so that we can implement it to the plugin as soon as possible.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tHow can I get support if my WooCommerce plugin is not working?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>If you have problems with our plugins or something is not working as it should, first, follow these preliminary steps:<\/p>\n<ul>\n<li>Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.<\/li>\n<li>Deactivate all plugins you are using and check if the problem is still occurring.<\/li>\n<li>Ensure that your plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.<\/li>\n<\/ul>\n<p>If none of the previously listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.<br \/>\nIf you are using the premium version of the plugin, we invite you to ask for assistance in our <a title=\"YIThemes Support\" href=\"https:\/\/yithemes.com\/my-account\/support\/dashboard\/\" target=\"_blank\" rel=\"noopener\">support desk<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tI always use the same carrier to ship my WooCommerce orders, may I set it as default carrier?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>Yes, sure, you can set the carrier name in the settings of YITH WooCommerce Order &amp; Shipment Tracking and for each new WooCommerce order, you will find the field &#8220;carrier name&#8221; automatically filled with your default carrier.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tCan I customize the message I want to send to customers?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>You can set your own text for your WooCommerce orders using the specific option available in YITH WooCommerce Order &amp; Shipment Tracking. You can also use some optional placeholders to specify the carrier&#8217;s name, tracking code and shipping date.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq\">\n\t\t\t<div class=\"faq-title\">\n\t\t\t\tHow can I try the full-featured plugin?\t\t\t<\/div>\n\t\t\t<div class=\"faq-text\">\n\t\t\t\t<p>If you want to see how the premium version of YITH WooCommerce Order &amp; Shipment Tracking works, you can go to <a title=\"WooCommerce plugin\" href=\"http:\/\/plugins.yithemes.com\/yith-woocommerce-order-tracking\/\" target=\"_blank\" rel=\"nofollow noopener\">this page<\/a> and click on <em>Launch Admin Demo<\/em> to try all the available options.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>YITH Order Tracking: FAQs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YITH Order Tracking: FAQs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"YITH WooCommerce Order &amp; Shipment Tracking\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/\",\"url\":\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/\",\"name\":\"YITH Order Tracking: FAQs\",\"isPartOf\":{\"@id\":\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/#website\"},\"datePublished\":\"2018-01-16T11:00:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/#website\",\"url\":\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/\",\"name\":\"YITH WooCommerce Order & Shipment Tracking\",\"description\":\"Plugin documentation\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"YITH Order Tracking: FAQs","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/","og_locale":"en_US","og_type":"article","og_title":"YITH Order Tracking: FAQs","og_url":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/","og_site_name":"YITH WooCommerce Order & Shipment Tracking","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/","url":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/","name":"YITH Order Tracking: FAQs","isPartOf":{"@id":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/#website"},"datePublished":"2018-01-16T11:00:17+00:00","breadcrumb":{"@id":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/#website","url":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/","name":"YITH WooCommerce Order & Shipment Tracking","description":"Plugin documentation","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":1,"href":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"predecessor-version":[{"id":32,"href":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/wp-json\/wp\/v2\/pages\/31\/revisions\/32"}],"wp:attachment":[{"href":"https:\/\/docs.yithemes.com\/yith-woocommerce-order-tracking\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}